Process Integration Model and Artifacts Consistency Assessment in Management Systems

Abstract

This research aimed to develop a management model to increase the capacity of integrating processes in the human resources area in a large Brazilian service organization. The research used a qualitative and quantitative approach to analyze data from the organization’s value chain and to evaluate the consistency of integrations and artifacts mapped in light of stakeholder requirements under the theory of constraints. Among the main results, two scales were developed to measure organizational consistency: a) validation of the level of updating of artifacts; and, b) diagnosis of technological adherence. With the model, all 16 organizational subsystems of the context, 142 artifacts and 666 integrations were mapped. The applied model resulted in significant global gains in the processes’ integration of the researched value chain.