Innovation and adoption of mobile technology in public organizations: the IBGE case

Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.

The information technology and the university: use of educational applications by students

“…From the perspective of the consumer, Saccol, Manica and Calderwood (2011) present gains from the availability of a mobile communication channel to meet the demands of the mobile environment and also as a tool for information searches, generating reduced administrative and logistics tasks and efficiency in the field work.…”

Theorizing ICT and society in the Brazilian context: a multilevel, pluralistic and remixable framework

“…The Brazilian voting system is noteworthy, with Brazil being the only country in the world where a fully electronic ballot is the means by which over 100 million voters choose their representatives every two years in a simple, fast and transparent way, an important instrument helping to enhance democracy in the country (Saccol et al, 2011). As pointed out by Avgerou, Ganzaroli, Poulymenakou, and Reinhard (2009, p. 135), the electronic voting system of Brazil is seen as a "trustworthy mechanism of producing election results that accurately represent the choices of the electorate".…”

“…This represents a priceless opportunity for researchers concerned with organizational and social implications of ICT to develop further research programs in the Brazilian context. In the particular case of Brazil, notable areas featuring innovative use of ICT are: government and public administration (Barbosa, 2008), banking technology (Diniz et al, 2009a), digital inclusion (Lemos & Martini, 2010), mobile use (Saccol, Manica, & Elaluf-Calderwood, 2011) and e-democracy (Cunha & Pozzebon, 2009), among others.…”

Innovation in Public Administration: Bibliometric Analysis From the Mapping of International Literature

“…Dentro do contexto do setor público, as TI merecem destaque tendo em vista seu potencial em contribuir para um ambiente mais transparente (Svidronova & Mikus, 2015) através da divulgação de dados abertos por meio da Web 2.0 (Adnan et al, 2021). Ainda, permite obter dados que dizem respeito a opiniões ou sentimentos públicos em relação à determinada política através da criação de canais de comunicação (Silva et al, 2020;Adnan et al, 2021), melhorando a eficiência, eficácia, agilidade e confiança nos serviços prestados pelos órgãos públicos (Saccol et al, 2011;Silva et al, 2020). De fato, a digitalização e a web têm fomentado o consumo de serviços públicos (Guccio et al, 2021).…”

“…Estudos que avaliam os resultados da adoção de TI fornecem feedback aos gerentes, aumentam a aprendizagem e diagnosticam lacunas e oportunidades para melhorias futuras (Saccol et al, 2011). Para isso, torna-se necessário entender o contexto no qual este processo está inserido, que no caso da presente pesquisa, é a administração pública.…”