Neonpass Room: A Digital Interaction Tool Between Patient, Care and Hospital Governance Areas

Abstract

Objective: to report the process of implementing a digital solution for interaction between patients, care and hospital governance areas. Method: this is an experience report on the implementation which took place between the months of August and November in a large private hospital located in the city of São Paulo, Brazil, conducted in two stages: 1) implementation in August 2022; and 2) follow-up lasting 13 weeks, until November 2022. Results: the solution consists of an application developed by a Brazilian startup company which was installed on tablets allowing hospitalized patients to view and make requests for the most diverse areas of care. A total of 496 patients used the Neonpass Room, with their requests addressed directly to the areas of nursing, nutrition, hospitality, cleaning and maintenance. There was a predominance of requests for the nursing team (1029/33.3%), followed by nutrition (973/31.5%), hospitality (763/24.7%), cleaning (167/5.4%) and maintenance (157/5.1%). Conclusion: the Neonpass Room solution has been shown to improve the efficient distribution of requests to the appropriate areas. Unlike traditional call button systems, the digital tool directed demands to nursing and governance areas, with clear specifications.