Occupational stress in the banking sector: implications for worker’s health and organization functionality

Abstract

This article aimed to identify the main implications of occupational stress for workers’ health and for the functionality of a banking organization located in Minas Gerais, Brazil, during the COVID-19 pandemic. We developed a quantitative study through a survey of 306 banking professionals. Data were analyzed using structural equation modeling. As a result, the construction of a structural model stands out, making it possible to verify the implications and effects between the individual, social, and functional dimensions. This study contributed to the discussion of variables associated with occupational stress, considering the context of the COVID-19 pandemic, marked by adversities and so far with few studies related to professionals in the financial sector, especially banking. Considering the pandemic scenario, the relationships between the dimensions served as the basis for identifying the manifestations of occupational stress in individuals and their impacts on the organization’s functionality.