Use of smartphone-based instant messaging services in medical practice: a cross-sectional study

Martins, Thiago Gonçalves dos Santos

doi:10.1590/1516-3180.2020.0228.15052020

Cited by 3 publications

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References 2 publications

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“…Instant messaging (IM) platforms are currently enjoying high subscriber numbers; applications such as WhatsApp and other IM services have become common methods of communication between dentists and patients as well as between health professionals. 20–22 It is possible to transmit high-quality clinical images by email or via these IM platforms. Regarding the impact on the photo between emailing and file sharing platforms, the quality of the photo may be worse from IM.…”

Section: Protocolmentioning

confidence: 99%

Smartphone oral self-photography in teledentistry: Recommendations for the patient

Maret

Peters

Auria³

et al. 2021

J Telemed Telecare

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In the current context of the coronavirus disease 2019 pandemic, the deployment of telemedicine has accelerated considerably. Like telemedicine, teledentistry involves the use of telecommunication technologies to provide medical information and services. Teledentistry can contribute to remote assessment (teletriage) and continuity of care (telemonitoring). This evaluation at a distance can be done by sending photos taken by the patient with a smartphone. Providing patients with a simple and reproducible protocol and explaining how to take a photo is important for sufficient image quality. The aim of this technical note is to help clinicians advise their patients on how to take photographs of their oral cavity simply and with sufficient quality to be reproducible.

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Section: Protocolmentioning

confidence: 99%

Smartphone oral self-photography in teledentistry: Recommendations for the patient

Maret

Peters

Auria³

et al. 2021

J Telemed Telecare

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“…We must strive to develop a teleservice in which its main focus is not only to reduce investment in health, but to increase the effectiveness of patient follow-up. 4…”

mentioning

confidence: 99%

Letter to the editor in response to the “Smartphone oral self-photography in teledentistry: Recommendations for the patient”

Martins

2021

J Telemed Telecare

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Factors associated with the availability of virtual consultations in primary care across 20 countries: A cross-sectional study (Preprint)

Kerr,

Greenfield,

et al. 2024

Preprint

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BACKGROUND Virtual consultations represent a notable change in healthcare delivery following the COVID-19 pandemic. Understanding the dynamics of virtual consultations is critical in assessing healthcare system resilience and adaptability in times of crisis. OBJECTIVE (1) To describe the availability and hours of use of telephone, video and human chat consultations before and during the COVID-19 pandemic period, and (2) identify factors associated with their availability. METHODS Primary Care Physicians (PCPs) from 20 upper-middle and high-income countries completed a cross-sectional online survey in 2020. Factors associated with availability were investigated using chi-squared tests and effect size (ES) estimates calculated. RESULTS A total of 1,370 PCPs were included in this study (85.4% of the total sample of 1,605). Telephone consultations were the most frequently available type of virtual consultations before and during the pandemic (73.1% and 90.4%, respectively). Significant increases in availability and use were observed during the pandemic for all the types of virtual consultations. The largest absolute increase in availability was observed for video consultations (39.5%), followed by telephone (17.3%) and chat (8.6%) (all P<.0001). The largest increase in use was observed for telephone consultations (+11.0 hours per week, P<.0001). Digital maturity of the practice was weakly associated with availability of video consultations both before (ES: 0.2) and during (ES: 0.2) the pandemic (P<.0001 for both), and with chat consultations before the pandemic only (ES: 0.1, P=.001). Greater availability of video and chat consultations was found in PCPs who had completed digital health training, both before and during the pandemic (P<.0001 for all). There was significant country-level variation in the use and availabilities of the technologies between both time periods. The association between country and the availability of telephone consultations changed from strong (ES: 0.5, P<.0001) to weak (ES: 0.2, P=.03), while the relationship between country and video consultations changed from moderate (ES: 0.3, P<.0001) to strong (ES: 0.5, P<.0001). CONCLUSIONS Our study demonstrates the transformative impact of the COVID-19 pandemic on the availability of virtual consultations globally, and how contextual factors, predominantly digital maturity, digital health training, and country, were associated with the availability of virtual consultations. Further exploration of drivers of availability, particularly at the national level, is needed to ensure sustained and effective implementation of virtual consultations. INTERNATIONAL REGISTERED REPORT RR2-10.2196/30099

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Use of smartphone-based instant messaging services in medical practice: a cross-sectional study

Abstract: In response to the article titled "Use of smartphone-based instant messaging services in medical practice: a cross-sectional study" published in your esteemed journal, which is a well thoughtout and well-written paper, I would like to raise few points regarding this study.

Cited by 3 publications

References 2 publications

Smartphone oral self-photography in teledentistry: Recommendations for the patient

Smartphone oral self-photography in teledentistry: Recommendations for the patient

Letter to the editor in response to the “Smartphone oral self-photography in teledentistry: Recommendations for the patient”

Factors associated with the availability of virtual consultations in primary care across 20 countries: A cross-sectional study (Preprint)

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