Satisfação dos usuários adultos com a atenção em saúde bucal na estratégia de saúde da família

Santos, Maria Lizzia Moura Ferreira dos; Cruz, Simone Seixas da; Gomes‐Filho, Isaac Suzart; Passos‐Soares, Johelle de Santana; Figueiredo, Ana Cláudia Morais Godoy; Coelho, Claudia Maria

doi:10.1590/1414-462x201500020057

Cited by 13 publications

(15 citation statements)

References 11 publications

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“…Previous studies about the quality of attendance have shown that the work process needed to be improved, mainly due to (causing?) the delay in the waiting room [16,17]. Another study (using the QASSaB) reported in the literature informed that 1.7% of the interviewees reported a short waiting time for attendance [12].…”

Section: Discussionmentioning

confidence: 99%

“…The meaning of satisfaction refers to the act or effect of satisfying, promoting explanations, compensations, happiness, contentment and pleasure. Therefore, it is relevant to listen to the user to provide and implement services that are suited to every social reality [17]. This imposes a challenge on FAO UFMG to understand why proportions close to 1/5 of the adolescents reported that they were "a little satisfied" or "satisfied".…”

Section: Discussionmentioning

confidence: 99%

“…The number of studies about satisfaction of patients attended at dental services reflects the importance of measuring it to evaluate the service provided [9,11,12,[17][18][19][20]. This type of research allows complaints and deficiencies of the attendance to be identified and encourages the permanence of positive points found.…”

Section: Discussionmentioning

confidence: 99%

See 2 more Smart Citations

Evaluation of Satisfaction of Adolescents Treated by Dental Students

Coelho

Pedrosa

Zina

et al. 2021

Pesqui. Bras. Odontopediatria Clín. Integr.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Evaluation of Satisfaction of Adolescents Treated by Dental Students

Coelho

Pedrosa

Zina

et al. 2021

Pesqui. Bras. Odontopediatria Clín. Integr.

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“…Improving care from the point of view of satisfaction indicates respect for the dignity of the subjects and generates effective information for management 5 . Thus, managers and workers can measure more accurately the real needs of patients, seeking to continuously develop services and work processes that can satisfy them.…”

Section: User Satisfaction With Health Centers In Coari Amazonas Brmentioning

confidence: 99%

Satisfação de usuários das unidades de saúde em Coari, Amazonas

et al. 2020

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Resumo Este trabalho analisou a qualidade da atenção em unidades básicas de saúde de Coari, Amazonas, Brasil. Trata-se de estudo descritivo, quantitativo, de caráter avaliativo, que utilizou questionário validado do Programa Nacional de Avaliação de Serviços de Saúde de 2015. Os dados foram coletados em três unidades, no segundo semestre de 2016. Os resultados apontam que a maioria dos entrevistados era do sexo feminino, casada, com 40 anos de idade ou mais, autodeclarada parda, com ensino médio completo, moradora da área urbana e de baixa renda. O atendimento na recepção foi considerado bom, mas os usuários se mostraram insatisfeitos com a disponibilidade de medicamentos. Na avaliação da limpeza do ambiente, as porcentagens ficaram entre bom e regular, e a estrutura física dos estabelecimentos de saúde foi considerada boa.

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“…The understanding of the user in relation to their health is of great importance to assess the dental services, with an argument that can make them look or not for the services. Thus, making it necessary to listen to the patients for adaptation and practice of services within each social reality 8 .…”

Section: Reflect On Patients' Satisfaction and Provide Their Perceptionmentioning

confidence: 99%

Profile and Level of Satisfaction of Patients Attended at the Dentistry Clinic of the Catholic University Center of Quixadá / CE

Silva

Melo

2019

J. Health Scie.

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Conhecer a satisfação dos usuários é de fundamental importância para o desenvolvimento de ações e melhorias da qualidade de atendimento da universidade, além de ajudar na formação de profissionais qualificados, que prestam serviço à comunidade. O objetivo desse artigo foi conhecer o perfil social, demográfico, econômico e avaliar o grau de satisfação dos pacientes atendidos pelos alunos de graduação na clínica de odontologia do Centro Universitário Católica de Quixadá, Ceará, no período de fevereiro a abril de 2018. Trata-se de estudo descritivo, populacional, transversal, quantitativo, utilizando um questionário com questões objetivas, apresentando informações sobre variáveis socioeconômicas e a satisfação do paciente, sendo aplicado com 100 pacientes. A média de idade dos participantes foi de 25,9 anos, houve a predominância do sexo feminino com 65% (n=65), a maioria dos participantes eram de Quixadá 88% (n=88), quanto a renda familiar 58% (n=58) dos usuários possuía uma renda de até um salário mínimo. Quanto a satisfação dos atendimentos recebidos pelos alunos 76% (n=76) dos participantes do estudo disseram ser ótimo. Foi possível concluir que a maior parte dos usuários entrevistados da pesquisa demonstraram grande satisfação com relação a qualidade do serviço odontológico prestados pelos alunos na clínica do Centro Universitário católica de Quixadá.Palavras-chave: Saúde Bucal. Serviços de Saúde. Comportamento do Consumidor. AbstractKnowing user satisfaction is of crucial importance for the development of actions and improvements in the quality of care of the university, as well as help in the training of qualified professionals, who provide service to the community. The objective of this article was to know the social, demographic, economic profile and to evaluate the patients’ degree of satisfaction attended by undergraduate students in the dentistry clinic of Quixadá Catholic University Center, Ceará, from February to April 2018. This is a descriptive, population, transversal, quantitative study, using a questionnaire with objective questions, presenting information on socioeconomic variables and patient satisfaction, being applied with 100 patients. The mean age of the participants was 25.9 years, there was a predominance of females with 65% (n = 65), most participants were Quixadá 88% (n = 88), and family income 58% (n = 58) of the users had an income of up to a minimum wage. Regarding the satisfaction of the attendance received by the students, 76% (n = 76) of the study participants said that it was great. It was possible to conclude that the majority of the interviewed users of the study showed great satisfaction regarding the quality of the dental service provided by the students in the clinic of the Quixadá Catholic University Center.Keywords: Oral Health. Health Services. Consumer’s Behavior.

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Satisfação dos usuários adultos com a atenção em saúde bucal na estratégia de saúde da família

Cited by 13 publications

References 11 publications

Evaluation of Satisfaction of Adolescents Treated by Dental Students

Evaluation of Satisfaction of Adolescents Treated by Dental Students

Satisfação de usuários das unidades de saúde em Coari, Amazonas

Profile and Level of Satisfaction of Patients Attended at the Dentistry Clinic of the Catholic University Center of Quixadá / CE

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