The quality of care needs to provide greater attention and humanization to users, not only with regard to building empathy, but also with regard to overcoming institutional barriers that can operate as decisive factors for adherence and full access to services. These barriers are not only the result of institutional or socio-legal mechanisms that regulate the functioning of institutions; they also place themselves, above all, at the core of the relationships and interactions between professionals and users of the system.Here, we can address the issues of ethics and commitment, and even engagement, dedication and passion of professionals. Nevertheless, these dimensions alone, without a deeper analysis of their meanings and contexts, do not enable us to perform a more detailed reading of the true mechanisms that mobilize the dynamics of the access to health in terms of the moment where different elements are converged; which, in our case, refers to the relationship between professionals and users in the field of health care.In the context of the field of health care, we have a convergence that brings together experiences that are often divergent, and that in other circumstances would not happen. This is the case, for example, of that health professional whose network of relationships, conviviality, cultural taste, world perspective and way of life are distant, for example, from the young black girl from the favela that accesses the system. From a Bourdieusian theoretical framework (1) , we can state that the set of predispositions defined by the habitus, and in a more externalized way, by the body hexis of each of these individuals, suggests a potential conflict, although this can be obliterated by the service protocols and the professional ethics, as well as by the genuine desire of that professional to 'welcome' the user.Consequently, the moment that defines the convergence between the professional and the user needs to be investigated in terms of its complexity. For example, the way of dressing, communicating and addressing the user can be decisive in the emotive dimension of its adherence to the service. However, this relationship already implicitly carries with it a set of expectations that impose themselves and which can, in advance and alone, produce barriers unknown to the professionals -because they are already immersed in a sea of naturalizations that guide their views and actions in the world. Accordingly, the marks of social distinction highlighted by a shoe, a jewel, a haircut or a vanity case, or even the way of talking and behaving, can operate as subtle barriers that affect, for example, the self-esteem of the user.Taken together, these factors associated with the broader context of the service space, configure what