Estrutura organizacional, capacidade dos serviços e impacto sobre o desempenho de fornecedores logísticos no contexto B2B

Abstract

Resumo: O objetivo deste estudo é verificar quais aspectos associados à estrutura organizacional e à capacidade de prestação de serviços contribuem para o desempenho de fornecedores logísticos no contexto de relações B2B (business to business) com empresas cliente, configuradas em cadeias de suprimentos (CS Palavras-chave: Fornecedores logísticos; Cadeia de suprimentos; Relacionamento B2B; Desempenho.Abstract: This study aims to verify what aspects related with organizational structure and service capability contribute to the performance of logistics providers in the business-to-business (B2B) context with client companies in supply chains. A sample of 80 logistics provider companies of the South of Brazil was surveyed, from a universe of companies that develop logistics activities, such as warehousing and inventory control, transportation, scheduled deliveries, port operations and customs clearance. The survey instrument consists of multiple scales to represent the construct variables related to organizational structure, service capability, and business performance. The answers reflect the logistics providers' perception of their work performance for the main customer in the supply chain. Resorting to multivariate statistical analysis based on structural equations modeling -LV-PLS (Latent Variable -Partial Least Squares) with bootstrapping, we found that the sole attribute that contributes for a better business performance of the logistics provider is its ability to meet, both technically and operationally, the service contracted by the customer. The ability to provide logistics service is positively and significantly influenced by an organizational structure endowed with both autonomy and organization.

Satisfaction of professionals of participating companies with the performance of supplier development programs

“…B2B interaction between buyer and supplier firms seems to influence buyer acquisition behaviors, which can positively affect supplier revenues, and vendor behaviors and capabilities, which can positively affect the productive processes and the results of the buyer, transforming this interaction into an element of satisfaction (Cambra-Fierro & Polo-Redondo, 2008). In addition, the satisfaction of the service provider with its main client, in the business-to-business environment, generates a better performance (Borella et al, 2017).…”

“…In this research we adopted the construct commitment (Viana et al, 1999) to evaluate the level of involvement and commitment of buying and supplying companies with the Supplier Development Programs, based on a historical perspective of the relationship with these programs. It is believed that the more committed the professionals of these companies are with the actions of the SDPs, the more satisfied they will be with the performance of the programs, motivating companies to perpetuate their bond (Borella et al, 2017).…”

Developing a Systematic Diagnostic Model for Integrated Agricultural Supply and Processing Systems

“…Several researchers advocate for the adoption of the structure-strategystructure-strategyperformance paradigm within the supply chain context [30,39,40]. The structure-strategystructurestrategy-performance paradigm (SSP) posits that a firm's strategy drives its structure and performance.…”

Adoção de Resposta Rápida e gerenciamento de estoques no fast fashion: dois estudos de caso em Minas Gerais

“…The performance of each link within a chain is fundamental to its overall performance (Mazzillo & Anzanello, 2015). The culture of Brazilian companies in their various sectors leads to concrete and objectives results, which should directly reflect the good performance of companies, suppliers or customers within the context of the supply chain (Borella et al, 2017).…”