Competências habilitadoras da melhoria contínua: estudo de casos em empresas do setor automobilístico e de bens de capital

Gonzalez, Rodrigo Valio Domínguez; Martins, Manoel Fernando

doi:10.1590/0104-530x1017-13

Cited by 4 publications

(1 citation statement)

References 23 publications

(100 reference statements)

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“…The findings contribute by indicating that such misalignment may lead to the failure-to-service. As noted, this misalignment was observed when the manufacturer did not take advantage of the knowledge management to improve the products (Forkmann et al, 2017;Kamal et al, 2020;Werlang & Rossetto, 2019); or when did not take in consideration the risks the to reduce the prices (Benedettini et al, 2015;Reim et al, 2016); or when it did not act to resolve the quality deficiencies (Gonzalez & Martins, 2015;Kreye, 2017a;Lütjen et al, 2017b).…”

Section: Research Contributionsmentioning

confidence: 99%

Failure-to-service may lead industrial business to bankruptcy: drivers and ways to mitigate them

et al. 2022

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In recent decades, the service strategy has increased in importance both in scientific research and on the agendas of industrial organizations. Service can help such companies to diversify their offerings, avoiding commoditization as well as increasing operational results. However, failures in the service process may generate significant negative impacts on these organizations. This case study investigates the drivers that contributed to the failure in service delivery in the industrial organization. Such drivers ultimately bankrupted the profit organization. The article uses the qualitative exploratory methodology and a unique, in-depth case study. The findings reveal the following drivers: assigning the operation to inexperienced employees; lack of ability to implement organizational needs; organizational alignment; and knowledge of how to disable complex operations. Also, the study contributes to the construction of a framework to mitigate such drivers. The framework is structured in service operation, decommissioning, and implementation.

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Section: Research Contributionsmentioning

confidence: 99%

Failure-to-service may lead industrial business to bankruptcy: drivers and ways to mitigate them

et al. 2022

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State of research and future research tendencies in lean healthcare: a bibliometric analysis

2017

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The application of Lean Philosophy in a healthcare environment is still a relatively new field of research, but there already exists a considerable amount of literature on the topic. This article structures, analyzes and interprets the data of articles on Lean Healthcare from 2002 through 2015 bibliometrically. The databases used in order to realize the analysis are the main sources for citation data available: Elsevier's Scopus and Thomson Reuters' Web of Science. The scientific contribution of this article lies in structuring the literature on Lean Healthcare and summarizing future research proposals. Thereby it encourages the review and consolidation of existing directions in this field of research and the exploration of new ones. With respect to the article's applied contribution it helps hospitals and professionals which want to apply Lean Healthcare to deal with uncertainties and challenges before or during its implementation by granting easy access to the literature. It also allows adapting suitable findings of major publications for the practical implementation with the goal to improve the patient experience. As results of this bibliometric analysis it was found that J.E. Bassham and D.I. Ben-Tovim share the first place as most cited authors in Lean Healthcare and the Linköpings Universitet is the most cited institution. With respect to countries, the United States take the first rank. The most cited article is Trends and approaches in lean healthcare by L. Brandão de Souza which was published in the most cited journal, namely Leadership in Health Services. Four main tendencies for future research possibilities in Lean Healthcare were identified: Evaluate the implementation; Amplify basic knowledge; Investigate challenges and success stories; Expand the focus.

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A novel Integrated Risk Management Method for Airport operations

Sivakumar¹

2022

Journal of Air Transport Management

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Competências habilitadoras da melhoria contínua: estudo de casos em empresas do setor automobilístico e de bens de capital

Cited by 4 publications

References 23 publications

Failure-to-service may lead industrial business to bankruptcy: drivers and ways to mitigate them

Failure-to-service may lead industrial business to bankruptcy: drivers and ways to mitigate them

State of research and future research tendencies in lean healthcare: a bibliometric analysis

A novel Integrated Risk Management Method for Airport operations

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