Abstract:Paper aims: The study proposes a benchmarking instrument that enables managers to critically assess the volatility management performance of a product's supply chain to identify areas on which to focus when managing supply chain volatility (SCV). Originality: To the best of the authors' knowledge, the paper is the first to develop an instrument to assess the current state of SCV management of a product's supply chain. Research method: The benchmarking instrument is based on volatility performance data from 87 … Show more
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