2023
DOI: 10.1590/0101-7438.2023.043.00270103
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Global Performance Evaluation Based on Multivariable Statistical Control of a Public Utility Company

Ana Gabriela Banquez Maturana,
Tomás José Fontalvo Herrera

Abstract: In this research article, the service provision in a public company was evaluated through multivariate statistical control to determine the performance of its dimensions. For this purpose, the methodology used was: 1) characterization of the information associated with the quality dimensions provided, through consolidated databases recognized for their high level of quality, such as: Elsevier, Inderscience, among others; 2) calculation of Six Sigma metrics (DPMO, Z-level and performance), which will allow from… Show more

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