Assessment of organizational dynamics in a Psychosocial Care Center from the multidisciplinary team’s perspective

Abstract

Objectives: to assess organizational dynamics in a Psychosocial Care Center for Alcohol and Drugs from the multidisciplinary team’s perspective. Methods: an evaluative, qualitative study, supported by the Fourth Generation Assessment theoretical-methodological framework. It was carried out in a Psychosocial Care Center for Alcohol and Drugs from September 2019 to March 2020. Data collection took place through observation, individual open-ended interviews and negotiation sessions. The informants were 12 professionals. Analysis was based on Constant Comparative Method. Results: it was highlighted as potential of organizational dynamics, being an outpatient service, trying to address the deficiencies of RAPS and understanding the importance of matrix support. Among the challenges are the fragility of teamwork, reception, insufficient training, worker profile and overload. Final Considerations: the importance of understanding the work process and the care flow is highlighted, in order to strengthen the Psychosocial Care Network.