“…However, certain segments of the population are not regular users of primary health care and it is difficult to improve their health outcomes. On the other hand, the accessibility to primary healthcare services is not guaranteed in some countries or population groups (socioeconomically disadvantaged people) (Figueira, Silva, & Silva, ; Ford, Wong, Jones, & Steel, ). Alternatives such as the use of tele‐coaching (Yu‐Mei Chen, Wu, Chan, & Goh, ) or mobile phone text messages (Haider, Sudini, Chow, & Cheung, ) for improving metabolic and CVRF control have shown hopeful results, although they are not available in all healthcare systems.…”