Relational technologies as instruments of care in the Family Health Strategy

Abstract

RESEARCH Relational technologies as instruments of care in the Family Health Strategy RESUMOObjetivo: Identifi car as tecnologias relacionais utilizadas por enfermeiros de Estratégia Saúde da Família em seu cotidiano de trabalho no atendimento aos usuários. Método: Estudo descritivo, transversal, com abordagem qualitativa; desenvolvido entre maio e julho de 2015, em três Unidades Básicas de Saúde da Região Sul do Município de São Paulo, com 19 enfermeiros da Estratégia Saúde da Família. Os dados foram coletados por meio de entrevista semiestruturada, e os discursos foram transcritos na íntegra, analisados segundo a técnica de análise de conteúdo. Resultados: Das falas dos participantes, surgiram três categorias, que evidenciam o desconhecimento do conceito, mas valorização do uso; quais são as tecnologias relacionais utilizadas pelos enfermeiros participantes (comunicação, escuta, empatia e acolhimento), além do relato de barreiras para a utilização de tecnologias relacionais. Considerações fi nais: Embora valorizem a utilização de tecnologias relacionais, os participantes denotaram desconhecer a nomenclatura e os conceitos associados, sugerindo superfi cialidade na compreensão e utilização dessas ferramentas no contexto de atendimento na Estratégia Saúde da Família. Descritores: Relações Interpessoais; Comunicação; Enfermagem; Estratégia Saúde da Família; Acolhimento. RESUMEN Objetivo: Identifi car las tecnologías relacionales utilizadas por enfermeros de la Estrategia Salud de la Familia en su cotidiano de trabajo en la atención a los usuarios. Método: Estudio descriptivo, transversal, con abordaje cualitativo. Fue desarrollado entre mayo y julio de 2015, en tres Unidades Básicas de Salud de la Región Sur del Municipio de São Paulo, con 19 enfermeros de la Estrategia Salud de la Familia. Los datos fueron recolectados por medio de una entrevista semiestructurada, y los discursos fueron transcritos en su totalidad y analizados según la técnica de análisis de contenido. Resultados: De las declaraciones de los participantes surgieron tres categorías, que son: el desconocimiento del concepto, pero la valorización del uso; cuales son las tecnologías relacionales utilizadas por los enfermeros participantes (comunicación, escucha, empatía y acogida); y el relato de barreras para la utilización de tecnologías relacionales. Consideraciones fi nales: Aunque valoren la utilización de tecnologías 982 Rev Bras Enferm. 2017;70(5):981-7.Relational technologies as instruments of care in the Family Health Strategy Abreu TFK, Amendola F, Trovo MM.

Nurses’ Empathy in an Emergency Hospital Service

“…This means that they have a greater capacity to perceive the emotional state of others and to sensitize themselves to the situation of another person than the nursing students whose ability to accept other people's ideas and sacrifice for the benefit of the other was greater than among the nursing professionals of this study. 3 Both comparisons carried out between the present study and the research involving students suggest a higher capacity of PM professionals, which may indicate the influence of the schooling, age and experience of the nursing professional in perceiving the feelings and perspectives of another person.…”

“…17 The lower altruism of the nursing professionals participating in the present study, compared to that shown in nursing and psychology students in the studies cited above, may be related to the decrease of this ability, which occurs with increasing age. [3][4][5] In this research, higher PM and AS among nursing professionals was evident and when these factors are high it means that the behavior adopted by the person tends to understand the other, to capture their feelings, as well as being able to feel compassion, interest for the state her concern for her well-being to help her. 3 However, due to the lower scores in IF and AL, in a situation of conflict of ideas, these professionals may find it difficult to accept the behavior of the other and to have attitudes of irritation or intolerance.…”

“…Only response 3 (regularly) was maintained. Reverse items were 3,4,5,8,9,13,16,19,20,22,24,26,30,32,3 5, 38 and 40, located in factors 2 and 3, i.e., FI and AL. [13][14] Software Microsoft® Excel® version 2016 was used to organize the data and, and then the database Excel was read by Software EPI INFO version 3.5.4 for analysis.…”

“…1 It is an instrument of light technology that can be used by nurses in the integral attention to the person, and materializes in the attitudes of those who apply it. [2][3] It consists of interpersonal relationships based on respect, reciprocity with the objective of helping, which in the assistance contributes to resolutive care, improves self-knowledge, increases self-care capacity, reduces anxiety and stress, and provides balance between environment and individuals. [4][5][6] Empathy is a socially learned skill and contributes to the formation of the bond between the user and the nursing professional, who, because of dedication to the well-being of human beings, is also characterized as a profession of help.…”

“…[4][5][6] Empathy is a socially learned skill and contributes to the formation of the bond between the user and the nursing professional, who, because of dedication to the well-being of human beings, is also characterized as a profession of help. [3][4][5][6][7] It is necessary in the urgency and emergency services, which by their nature are very complex and require fast resolution. They are the main gateway to the Brazilian health system, which has led to overcrowding related to the search for users for low complexity care, deficiency in primary care, lack of organization in referral and counter-referral, and own deficit and bureaucratic functioning of some services.…”