Information technology has been playing a fundamental role in the tourism industry for a long time. The Internet particularly is increasingly emerging as a perfect platform to bring tourism products direct to the customer. Web-based tourism information systems, however, are required not only to offer online brochures but also to provide both value and service. The Austrian tourism information system, TIScover, meets this challenge by focusing on three crucial points. First, high-quality access is provided, both by supporting ecommerce transactions and by allowing access to the system via the World Wide Web, info kiosks, and cellular phones. Second, the content is of a high quality that is achieved by enabling tourism information providers to maintain their products directly, as well as by integrating external tourism information sources. Finally, the system is designed in such a way that it is easy to customize. This facilitates employment of the system by the various kinds of tourism information providers, as well as by different regions and even countries.Birgit Pröll studied computer science at the Johannes Kepler University, Linz, Austria. She has been at the FAW (Research Institute for applied Knowledge Processing) at the University of Linz since 1991. She has been engaged in industrial and research projects in expert systems and CAD, configuration management, relational and object-oriented databases, and information systems and e-commerce on the Web. Her current research interests are information retrieval and combining databases and the Web. Werner Retschitzegger received his M.Sc. and Ph.D. from the Johannes Kepler University, Linz, Austria. He has been in the Department of Information Systems at the Johannes Kepler University, Linz, Austria since 1993. His research interests concern the modeling of Web-based and object-oriented systems, the integration of semistructured data with object-relational technology, and the application of Internet and database technology to the area of tourism information systems.