The role of the mid-level bureaucracy in the COVID-19 pandemic

Abstract

This article explores the effects of the COVID-19 pandemic on the performance of mid-level bureaucracy. This qualitative and exploratory investigation adopted the research strategy of a case study of the bureaucracy responsible for the social assistance policy of the city of Belo Horizonte, Brazil, in 2020. The research was conducted through bibliographic and documentary research and semi-structured interviews and questionnaires. The bureaucracy’s perception of the changes in the intra-organizational dimensions of public administration caused by the pandemic was captured. It was possible to notice that the crisis affected the work system, the decisionmaking processes, the interactions with other actors, and the skills required for the performance of the functions of these government actors. The research showed that how the mid-level bureaucracy acted helps to understand the functioning of the service and the resilience of public policy in the context of crisis.