What’s in IT for employees? Understanding the relationship between use and performance in enterprise social software

Kuegler, Maurice; Smolnik, Stefan; Kane, Gerald C.

doi:10.1016/j.jsis.2015.04.001

Cited by 139 publications

(122 citation statements)

References 149 publications

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“…study the social bookmarking system to find that social diversity of information sources is a good predictor of employee innovativeness. Kuegler et al (2015) show that using enterprise social networking within teams strongly influences task performance and employee innovativeness. Leonardi (2014) reveals that communication visibility increases metaknowledge between organizations, which results in innovative products and services minus knowledge duplication.…”

Section: Social Media and Associated Organizational Impactmentioning

confidence: 98%

Advances in Social Media Research: Past, Present and Future

et al. 2017

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Social media comprises communication websites that facilitate relationship forming between users from diverse backgrounds, resulting in a rich social structure. User generated content encourages inquiry and decision-making. Given the relevance of social media to various stakeholders, it has received significant attention from researchers of various fields, including information systems. There exists no comprehensive review that integrates and synthesises the findings of literature on social media. This study discusses the findings of 132 papers (in selected IS journals) on social media and social networking published between 1997 and 2017. Most papers reviewed here examine the behavioural side of social media, investigate the aspect of reviews and recommendations, and study its integration for organizational purposes. Furthermore, many studies have investigated the viability of online communities/social media as a marketing medium, while others have explored various aspects of social media, including the risks associated with its use, the value that it creates, and the negative stigma attached to it within workplaces. The use of social media for information sharing during critical events as well as for seeking and/ or rendering help has also been investigated in prior research. Other contexts include political and public administration, and the comparison between traditional and social media. Overall, our study identifies multiple emergent themes in the existing corpus, thereby furthering our understanding of advances in social media research. The integrated view of the extant literature that our study presents can help avoid duplication by future researchers, whilst offering fruitful lines of enquiry to help shape research for this emerging field.

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Section: Social Media and Associated Organizational Impactmentioning

confidence: 98%

Advances in Social Media Research: Past, Present and Future

et al. 2017

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“…Gray et al 2011;Kuegler et al 2015). For example, a number of studies show how new media enhance innovation by making it possible to gather and make visible an increasingly diverse range of information, and to communicate with an increasingly diverse group of colleagues (e.g.…”

Section: Diagnosis: Making Work Visiblementioning

confidence: 99%

New Media and Strategy Research: Towards a Relational Agency Approach

Gulbrandsen

Plesner

Raviola

2019

Int J Management Reviews

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A rapidly growing body of literature focuses on the relationship between new media and strategy, and offers recommendations regarding appropriate strategic actions in relation to new media. This paper systematically reviews 130 articles with a focus on the diagnoses they provide and the directions they offer strategists regarding the role of new media in strategy. The analysis identifies four main ways of conceptualizing new media in the literature: as forces in an increasingly turbulent strategic environment; as changing the role of strategists; as tools for strategically engaging stakeholders; and as both increasing and decreasing the control necessary for strategy making. These conceptualizations are based on often‐implicit assumptions about ‘agency’ in strategy: new media are seen either as forces influencing strategy or as tools in the hands of humans, who are portrayed as the agents of strategy. In both cases, new media are black‐boxed, such that their specific properties and ways of becoming embedded in particular contexts are rarely examined. After discussing these assumptions and a limited number of studies that challenge them, the paper develops an approach to strategy and new media based on a relational understanding of agency, an attention to technological affordances and a methodological sensitivity to tracing strategy‐making assemblages of human and non‐human elements. We argue that future research based on this approach will advance our knowledge of strategy making in ways that do not take new media for granted and ways that are attentive to different kinds of agency.

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“…It seems promising to research the correlation between the functions of communication platforms and the creativity of users [38].…”

Section: Effects Of Esn Usagementioning

confidence: 99%

Enterprise Social Networks: Status Quo of Current Research and Future Research Directions

Stei

Sprenger

Rossmann

2016

Business Information Systems

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Abstract. This paper provides an introduction to the topic of Enterprise Social Networks (ESN) and illustrates possible applications, potentials, and challenges for future research. It outlines an analysis of research papers containing a literature overview in the field of ESN. Subsequently, single relevant research papers are analysed and further research potentials derived therefrom. This yields seven promising areas for further research: (1) user behaviour; (2) effects of ESN usage; (3) management, leadership, and governance; (4) value assessment and success measurement; (5) cultural effects, (6) architecture and design of ESN; and (7) theories, research designs and methods. This paper characterises these areas and articulates further research directions.

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What’s in IT for employees? Understanding the relationship between use and performance in enterprise social software

Cited by 139 publications

References 149 publications

Advances in Social Media Research: Past, Present and Future

Advances in Social Media Research: Past, Present and Future

New Media and Strategy Research: Towards a Relational Agency Approach

Enterprise Social Networks: Status Quo of Current Research and Future Research Directions

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