The anesthesiologist and the dissatisfied patient

Mendes, Florentino Fernandes

doi:10.1016/j.bjane.2021.02.028

Cited by 1 publication

(1 citation statement)

References 16 publications

(14 reference statements)

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“…In a study assessing associations of the experience of postoperative pain with preoperative and postoperative influencing factors, patient satisfaction and overall satisfaction, the authors identified not the surrogates themselves but optimizing treatment for complications (nausea and vomiting, postoperative pain management) as determinants of satisfaction [40]. Mendes [41] went as far as to state that it is ‘not perfection, but solving the problem when something goes wrong’ that patients ask for.…”

Section: Modifiable Factors Affecting Patient Satisfactionmentioning

confidence: 99%

Patient satisfaction in anesthesiology: a narrative review

Bello

Nübling²,

Luedi

et al. 2023

Current Opinion in Anaesthesiology

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Purpose of review Healthcare is increasingly expanding its view in outcome discussions to integrate patient-reported outcomes such as patient satisfaction. Involving patients in the evaluation of services and the development of quality improvement strategies is paramount, especially in the service-oriented discipline of anaesthesiology. Recent findings Currently, while the development of validated patient satisfaction questionnaires is well established, the use of rigorously tested scores in research and clinical practice is not standardized. Furthermore, most questionnaires are validated for specific settings, which limits our ability to draw relevant conclusions from them, especially considering the rapidly expanding scope of anaesthesia as a discipline and the addition of same-day surgery. Summary For this manuscript, we review recent literature regarding patient satisfaction in the inpatient and ambulatory anaesthesia setting. We discuss ongoing controversies and briefly digress to consider management and leadership science regarding ‘customer satisfaction’.

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Section: Modifiable Factors Affecting Patient Satisfactionmentioning

confidence: 99%