10,000 Voices: service users’ experiences of adult safeguarding

Abstract

Purpose-This paper describes a small scale pilot study undertaken in Northern Ireland to gather service user feedback from individuals who have been subject to adult safeguarding procedures. Design-The aims, methods and findings of the 'Adult Safeguarding: 10,000 Voices' pilot project are presented. Findings-The pilot project highlighted how an initiative which captures the experiences of patients, service users, carers and staff in the health and social care sector (10,000 Voices) could be successfully adapted for use in adult safeguarding, facilitating the collation of complex experiences and enabling insights to be gleaned and shared. Limitations-The pilot study is limited by the small number of participants. The findings are preliminary. Practical implications-For the first time in Northern Ireland the 10,000 Voices model was utilised in the context of a non-health related service, namely adult safeguarding. Social implications-This outline of the model and methodology for obtaining service user feedback can inform user involvement in other contexts. Originality-This paper provides an accessible overview of an innovative approach to engaging service users in adult safeguarding, such approaches to date have been limited.

Building knowledge for policy and practice based on service user and carer experiences: A case study of Scottish adult safeguarding research

“…There is scope to develop these further and to share their findings more widely. There is particular scope to widen involvement in their design and conduct, following key innovations such as Burns (2018) and Montgomery et al (2017).…”

“…Specifically, our means of accessing participants relied on collaboration with service-providing agencies. There is a documented tendency towards greater protectionism amongst organisations operating in this 'gatekeeper' role (Montgomery et al, 2017;Munro et al, 2005). In study 2 there was a staged procedure whereby samples were identified by a senior social work contact, then key workers invited service users to participate where they felt this was appropriate.…”

Getting our voice heard: empowering people with a learning disability to influence adult safeguarding policy

“…This is particularly pertinent in light of positive developments in other aspects of health and social care, in which the significance afforded to "experts by experience" has enabled individuals to gain more control of their care and to contribute to service development (SCIE, 2011). Partnerships with service users have been developed to create changes in the way health and social care systems are designed, planned, commissioned and delivered (Montgomery et al, 2017), with local regions of the UK requiring service users to take a role in policy development. For example, under the Health and Social Care Reform Act (NI) (2009), health and social care bodies in NI must seek the views of service users and carers, often referred to as Personal and Public Involvement (PPI).…”

Transferable learning about patient and public involvement and engagement in gambling support services from health and social care: findings from a narrative review and workshop with people with lived experience

“…In (Montgomery, et al, 2017). More standard options for people to share their views and experiences include being members or organisers of advisory groups (Hudson, 2015).…”

“…Overall people with lived experience get involved in research activities such as identifying research questions, designing studies, improving recruitment, collecting and analysing data, co-producing outputs and disseminating findings (Morgan et al, 2016;Szmukler et al, 2011;Lindenmeyer et al, 2007;Green et al, 2016). Other roles more akin to "consultant" or "expert advisor" include helping with projects and testing data gathering approaches (Montgomery et al, 2017). More standard options for people to share their views and experiences include being members or organisers of advisory groups (Hudson, 2015).…”