Patient-centered care and health services' co-production are the cornerstones of the health care system of the future. These constructs rely on the reconceptualization of the patient as a co-deliverer of care. While studies about the intrinsic value-added of health services' coproduction are prominent, the risks of value co-destruction attached to patient involvement have been widely neglected. In an attempt to fill this gap, this paper draws on the 'health literacy' perspective to conceptually explore the 'dark side' of health services' co-production. Value co-destruction is understood as a two-way street, where both the health care professionals and the patients are likely to walk, either intentionally or unintentionally. Individual and organizational health literacy are proposed as two essential ingredients of the recipe for effective health services' co-production, reducing the risks of value co-destruction in health services' provision.
PurposeTelecommuting from home is back up on the agenda as a result of the unforeseen challenges brought by COVID-19. Working from home permits to avoid disruption in the ordinary functioning of educational institutions triggered by social distancing. However, home-based telecommuting may have some side effects on employees, especially in terms of work-life balance. Soft Total Quality Management (TQM) initiatives are needed to address these side effects. The article intends to shed light on these issues, providing some food for thought to scholars and practitioners.Design/methodology/approachSecondary data about the working conditions of 2,046 people employed in the education sector across Europe were investigated. A serial mediation analysis was designed to examine the direct and indirect implications of working from home on work-life balance.FindingsThe study suggests that home-based telecommuting may trigger work-to-life and life-to-work conflicts, due to the blurring of boundaries between work and everyday life. Soft tools, such as organizational meaningfulness (OM) and work-related well-being (WB), mediate the relationship between working from home (HW) and work-life conflicts (WLC), lessening the negative implications of working from home on work-life balance.Practical implicationsThe design and the implementation of home-based telecommuting arrangements should include a special concern for soft TQM practices. Among others, OM and WB are likely to minimize the disruption of remote employees' jobs and interpersonal relationships. Failure to do so impairs the ability of home-based employees to make sense out of their working arrangements and to achieve a sustainable work-life balance.Originality/valueThis is one of the first attempts to illuminate the side effects of home-based telecommuting and to investigate the role of soft TQM in addressing these side effects.
The museums' ability to attract young people is drawing the increasing interest of scholars and practitioners. However, little is known about the factors that influence the museums' attractiveness to young audience. To fill such a gap, this paper investigates the entire population of Italian museums (N = 4.967). A quantile regression model was used, in order to identify the variables that positively affected young people's visits to Italian museums. The research findings suggested that museums should devise tailored strategies to attract young people. Digital tools, interorganizational relationships, and ancillary services were found to be respectively critical for small-sized, medium-sized, and big-sized museums.
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