As ubiquitous as it is, the Internet has spawned a slew of products that have forever changed the way one thinks of society and politics. This article proposes a model to predict chances of a political party winning based on data collected from Twitter microblogging website, because it is the most popular microblogging platform in the world. Using unsupervised topic modeling and the NRC Emotion Lexicon, the authors demonstrate how it is possible to predict results by analyzing eight types of emotions expressed by users on Twitter. To prove the results based on empirical analysis, the authors examine the Twitter messages posted during 14th Gujarat Legislative Assembly election, 2017. Implementing two unsupervised clustering methods of K-means and Latent Dirichlet Allocation, this research shows how the proposed model is able to examine and summarize observations based on underlying semantic structures of messages posted on Twitter. These two well-known unsupervised clustering methods provide a firm base for the proposed model to enable streamlining of decision-making processes objectively.
Different e-commerce companies try to maintain high importance for their customer satisfactions. It helps them to understand the performance of their products. Nowadays customers trust on the product reviews while shipping online. But it is a cumbersome task to handle millions of customer reviews within specific time period. Due to this problem consumers usually follow the set of reviews before taking decision for purchasing any products from online. Although, each consumer rates the product from 1 to 5 stars, these overall product rating judge products towards their customers satisfaction. Consumers also provide a text based summary as a review of their experiences and opinions about the products. Customer sentiment analysis is a method to process these customer reviews to summarize different products. In this manuscript, we analyzed the text summery of Amazon food products using NRC Emotion Lexicon to determine the overall responses of the products using eight emotions of the customers. Our result can be used to take further decision making for the future of the products.
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