During software development activities, it is important for Information and Communication Technology (ICT) practitioners to know and understand practices and guidelines regarding information privacy, as software requirements must comply with data privacy laws and members of development teams should know current legislation related to the protection of personal data. In order to gain a better understanding on how industry ICT practitioners perceive the practical relevance of software privacy and privacy requirements and how these professionals are implementing data privacy concepts, we conducted a survey with ICT practitioners from software development organizations to get an overview of how these professionals are implementing data privacy concepts during software design. We performed a systematic literature review to identify related works with software privacy and privacy requirements and what methodologies and techniques are used to specify them. In addition, we conducted a survey with ICT practitioners from different organizations. Findings revealed that ICT practitioners lack a comprehensive knowledge of software privacy and privacy requirements and the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais, LGPD, in Portuguese), nor they are able to work with the laws and guidelines governing data privacy. Organizations are demanded to define an approach to contextualize ICT practitioners with the importance of knowledge of software privacy and privacy requirements, as well as to address them during software development, since LGPD must change the way teams work, as a number of features and controls regarding consent, documentation, and privacy accountability will be required.

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In order to guarantee the privacy of users’ data, the Brazilian government created the Brazilian General Data Protection Law (LGPD). This article made a diagnostic of Brazilian organizations in relation to their suitability for LGPD, based on the perception of Information Technology (IT) practitioners who work in these organizations. We used a survey with 41 questions to diagnose different Brazilian organizations, both public and private. The diagnostic questionnaire was answered by 105 IT practitioners. The results show that 27% of organizations process personal data of public access based on good faith and LGPD principles. In addition, our findings also revealed that 16.3% of organizations have not established a procedure or methodology to verify that the LGPD principles are being respected during the development of services that will handle personal data from the product or service design phase to its execution and 20% of the organizations did not establish a communication process to the personal data holders, regarding the possible data breaches. The result of the diagnostic allows organizations and data users to have an overview of how the treatment of personal data of their customers is being treated and which points of attention are in relation to the principles of LGPD.

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The Brazilian General Data Protection Law (LGPD) implementation has impacted activities carried out by the software development teams. Due to it, developers had to become aware of the existing techniques and tools to carry out privacy requirements elicitation. Extending our previous work, we have investigated the actions taken by organizations regarding the LGPD, specifically in software development, considering the perception of agile development teams after two years of the LGPD implementation. In addition, we also investigated the perception of an agile team regarding the practices, techniques, and tools previously cited by practitioners as potential solutions for use in this context, along with techniques already in use in the current context. We have conducted a systematic literature review (SLR) and selected 36 primary studies. Furthermore, we have conducted a survey with 53 IT practitioners and semi-structured interviews with ten practitioners. The LGPD principles are known by most agile teams and are being implemented by the organizations, although the existing tools to support privacy requirements elicitation are still underused by agile teams. Moreover, agile teams consider that software requirements and software construction are the most impacted areas of knowledge by the LGPD, and most of them use user stories in privacy requirements elicitation. Our findings reveal that agile teams and Brazilian organizations are more concerned with user data privacy issues after the LGPD became effective. However, agile teams still face challenges in privacy requirements elicitation.