PurposeThe purpose of this paper is to critically explore business‐to‐business critical success factors (B2B CSFs) for small and medium‐sized enterprises (SMEs) operating in the Chinese B2B marketplace, evaluate the findings, and use the generated CSFs to propose a framework to assist in the marketing management of B2B in China. The proposed framework provides a guideline for academics and practitioners and highlights the significant role of each factor in developing and sustaining effective B2B electronic commerce (B2B e‐commerce) practice for SMEs.Design/methodology/approachThe proposed framework is constructed by combining the empirical findings and B2B literature. The quantitative (online survey) was targeted at, proprietors, chief executive officers, managing directors, general managers, sales/marketing managers and export managers in selected SMEs that participated in B2B electronic marketplace (B2B e‐marketplace) in China. The data received from the recipients were processed on SPSS to conduct factor analysis to identify whether a factor structure underlies the correlations between a number of variables.FindingsThe findings are indicative of two sets of internal and external critical factors, including: successful customer relationships, supply chain facilities, global competition, information system/information technology (IS/IT) infrastructure and performances, information visibility, top management support and commitment, government encouragement and commitment, security and trust, and cultural consideration.Practical implicationsSME managers can derive a better understanding and measurement of marketing activities that appropriately balance between traditional and B2B e‐commerce practice. At the same time, the CSF can be integrated into the companies to determine the level of marketing performance in B2B e‐marketplace.Originality/valueThe paper's findings provide new theoretical grounds for research into B2B relationships in the digital business environment. The paper also provides an empirical assessment of the essential components in B2B e‐commerce adaptation, and implications for the means to prioritize CSF.
PurposeThe purpose of this paper is to provide a clear understanding of the performance of business‐to‐business (B2B) e‐marketplace in conducting e‐marketing in the global business environment. The proposed framework is intended to be used as a guide for B2B firms especially small and medium sized enterprises (SMEs) who wish to adopt a proactive approach in the use of information and communication technology for business efficiency and competitive advantage, and those who wish to explore the internet technologies for marketing activities.Design/methodology/approachLiterature from the B2B e‐marketplaces and operations of e‐marketing fields were analysed, and the findings were synthesised to develop a preliminary conceptual model of e‐marketing. The conceptual model was tested empirically through an online survey from various industries in China, Malaysia, and Singapore.FindingsWith significant online and offline publications from both academia and industry, there is a growing awareness of the contribution of the e‐marketing in the global environment. This new marketing paradigm is reported to reshape the business relationships between both consumer marketers and consumers, improving business processes and enhancing the business exposure in the new markets.Research limitations/implicationsThe major limitation of this paper is associated with the sample selection. Although the literature findings were international, the empirical study was restricted to China, Malaysia, and Singapore. Therefore, the generalizability of the results may not be applicable for other countries. Furthermore, the majority of the respondents participated were SMEs. Hence, the applicability of findings to large‐scale organisations may be limited.Practical implicationsThe framework allows B2B firms to capitalise and understand the e‐marketing opportunities provided by B2B e‐marketplace. The framework also offers guidance to marketing managers a most appropriate approach to adopt B2B e‐marketplace to perform their e‐marketing activities.Originality/valueBased on the need for a framework for e‐marketing, this study is significance to: SMEs, marketers, information technology practitioners, and all other stakeholders that adopted the internet and other electronic means for marketing purposes.
The ongoing health crisis has impacted businesses worldwide, drastically reducing production, consumption and distribution of goods and services, leading to an economic downturn. An increasing unemployment rate has led to a surge in the sense of job insecurity among employees. Lack of job security has a direct impact on an employee’s health and work–life balance. This article focusses on the relationship between and impact of job insecurity on work–life balance, that is, to understand the impact of perceived job insecurity on working hours, employee’s health and reduced family time. Using a self-completed questionnaire, data was collected from 413 employees from different sectors like construction, banks, hospitals, hotels, schools, FMCG, telecommunication, etc., in India, which assisted in testing five hypotheses. The study found a positive relationship between job insecurity and health issues and work–life conflict. Additionally, job insecurity was negatively linked with job performance. Regression analysis showed mediating effects of work demand, work time, family time and family demand on the relationship of job insecurity with health issues, job performance and work–life conflict. However, the article also discusses various effective mechanisms to reduce job insecurity and ways to curb its negative impacts on various organizational and personal outcomes.
PurposeBlogs (a term that is short for weblogs) are one mean of getting public opinions about important topics. Several techniques could be used to reveal important views and directions from the analysis of blogs posted on the internet. The paper investigates issues concerning blogs.Design/methodology/approachThe paper applies a methodology to investigate blogs on domains of software design patterns and integration solutions within information technology community.FindingsThe methodology developed and implemented is an end‐to‐end approach to the collection, cleansing and analysis of bloggers posts.Originality/valueWhile the paper addresses a specific sector of bloggers, the methodology and templates used could be implemented and further improved for use with any other bloggers segment.
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