AND KEYWORDS AbstractOrder picking has long been identified as the most labour-intensive and costly activity for almost every warehouse; the cost of order picking is estimated to be as much as 55% of the total warehouse operating expense. Any underperformance in order picking can lead to unsatisfactory service and high operational cost for its warehouse, and consequently for the whole supply chain. In order to operate efficiently, the orderpicking process needs to be robustly designed and optimally controlled. This paper gives a literature overview on typical decision problems in design and control of manual order-picking processes. We focus on optimal (internal) layout design, storage assignment methods, routing methods, order batching and zoning. The research in this area has grown rapidly recently. Still, combinations of the above areas have hardly been explored. Order-picking system developments in practice lead to promising new research directions.

Automated Storage and Retrieval Systems (AS/RSs) are warehousing systems that are used for the storage and retrieval of products in both distribution and production environments. This paper provides an overview of literature from the past 30 years. A comprehensive explanation of the current state of the art in AS/RS design is provided for a range of issues such as system configuration, travel time estimation, storage assignment, dwell point location, and request sequencing. The majority of the reviewed models and solution methods are applicable to static scheduling and design problems only. Requirements for AS/RSs are, however, increasingly of a more dynamic nature for which new models will need to be developed to overcome large computation times and finite planning horizons, and to improve system performance. Several other avenues for future research in the design and control of AS/RSs are also specified.

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This paper considers a parallel aisle warehouse, where order pickers can change aisles at the ends of every aisle and also at a cross aisle halfway along the aisles. An algorithm is presented that can find shortest order picking tours in this type of warehouses. The algorithm is applicable in warehouse situations with up to three aisle changing possibilities.Average tour length is compared for warehouses with and without a middle aisle. It appears that in many cases the average order picking time can be decreased significantly by adding a middle aisle to the layout.