This paper presents an efficient solution, based on a wearable mobile laser system (WMLS), for the digitalization and modelling of a complex cultural heritage building. A procedural pipeline is formalized for the data acquisition, processing and generation of cartographic products over a XV century palace located in Segovia, Spain. The complexity, represented by an intricate interior space and by the presence of important structural problems, prevents the use of standard protocols such as those based on terrestrial photogrammetry or terrestrial laser scanning, making the WMLS the most suitable and powerful solution for the design of restoration actions. The results obtained corroborate with the robustness and accuracy of the digitalization strategy, allowing for the generation of 3D models and 2D cartographic products with the required level of quality and time needed to digitalize the area by a terrestrial laser scanner.

The effective implementation of preventive conservation approaches demands the employment of standardized and robust tools able to integrate the data coming from multiple sources, inspection and diagnosis techniques, as well as to ensure the proper information transfer between expert and non-expert users. Aiming to make a step forward in the state of the art of current conservation approaches, a cutting edge Web-GIS technology resorting to the intuitiveness of 360° panoramas and 3D point clouds in combination with the Internet of Things is presented in this work, demonstrating how physical and digital worlds can be linked for proper documentation and management of cultural heritage. To validate such a pioneering approach, one of the most representative and complex heritage buildings of Spain is used as a case study: the General Historical Library of Salamanca.

The process of digital transformation requires a careful management since it involves a set of technological, organisational, cultural and social changes that impact the organization as a whole. For that reason, in order to reach satisfying results, it is not enough to passively adopt digital technologies throughout the organisation. Instead, it is important to be aware of the key organisational implications of embracing such a change in order to be able to manage the whole process in the best possible way. To balance the ongoing digital transformation, it is becoming fundamental to improve also the so-called "digital resilience", that is becoming a critical factor for the success of any SME (Small and Medium Enterprise), now and in the future. Digital resilience needs to be regarded as an integral part of the strategy and mission of any business and should be centred around all involved staff in SMEs. For that reason, the present manuscript