Extant literature, while often suggesting a positive link between green innovation and firm performance, is inconclusive. Moreover, the possibly moderating role of management has not been sufficiently considered. Using a unique dataset sampling 188 manufacturing firms in China, we examine how managerial concern (for green issues) moderates the relationship between green innovation and firm performance. We find that green process innovation and green product innovation both significantly (positively) predict firm performance, when not considering managerial concern for the environment. Once managerial concern is included, we observe that it compounds the positive effect of green process innovation on firm performance -but not product innovation, which no longer explains significant unique variance in firm performance. The findings hold various implications for future research and business policy.

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Purpose The purpose of this paper is to examine factors that affect Palestinian customers’ use of online banking services. Design/methodology/approach An empirical study was conducted using a questionnaire in order to test the hypotheses. The questionnaire was distributed to 500 respondents selected by the participating banks. A total of 369 complete questionnaires were returned. The study’s independent variables include technology adoption propensity, customers’ value for online personalization, customers’ privacy concern, e-trust, technological leadership and loyalty. Palestinian customers’ usage of online banking services is the dependent variable. Findings The results of the model tested clearly suggest that the use of online banking services is influenced, respectively, by the technological leadership, e-trust, e-loyalty, customers’ value for online personalization, customers’ concern for privacy and propensity of technology adoption. Finally, this paper suggests that policy makers should develop a prioritized hierarchy of actions in developing the effective use of bank’s online services, based on the t- and p-values of the latter mentioned factors. Research limitations/implications One limitation of the study is relying on self-reported cross-sectional data collection, rather than longitudinal surveying. Despite such limitation, the study provides the Palestinian banking sector with recommendations to promote online banking services based on the empirically identified factors affecting such service adoption. Practical implications Palestinian banks should promote the adoption of online banking services by supporting personalization of services, privacy and trust. Customers should always be informed that their bank is among the first banks to introduce the latest state-of-the-art online services. Technology innovative and diverse online services should be offered by banks to attract customers. Originality/value Although numerous research studies have studied the factors affecting customers in using electronic and online banking services, few studies have considered such usage in the developing countries, such as Arab countries in general and Palestine in particular. This is the first study to examine the factors affecting the adoption of online banking services in Palestine. This study provides empirical evidence to fill in the gap by providing a deeper understanding of the factors affecting the usage of online banking services in the country. The findings of this study can help decision makers in the Palestinian banks to develop practical plans that might accelerate and expand the adoption of online banking emphasizing personalized and trusted services offered with high level of security and privacy.

Purpose: This study focuses on the underlying processes that occur between entrepreneurs' primary attributions for failure and their emergent learning from the experience, in the context of regenerative failure. Approach:The research centres on twenty-one entrepreneurs operating in the Producing Services Sector, a major subsector of the Irish Information and Communication Technology (ICT) industry. All experienced business failure and subsequently re-entered the entrepreneurial sphere at a later date (i.e. regenerative failures). A qualitative approach examines entrepreneurs' attributions for failure, responses to failure, and learning dimensions from failure. Findings: Four types of failure attributions are uncovered -1) internal individuallevel; 2) external firm-level; 3) external market-level; 4) hybrid attributions. Attributions impact entrepreneurs' responses to failure and ultimately impact entrepreneurial learning. When failure is primarily attributed to internal factors, the entrepreneur's response is largely affective, leading to deep, personal learning about oneself. External attributions (both firm-and market-level) result in a predominantly behavioural response, with learning focused on the venture, networks, and relationships. Those primarily attributing failure to hybrid factors have a largely cognitive response and learn about venture management. Research Limitations: This is a retrospective analysis of business failure. Original Value: This paper contributes to the growing literature on entrepreneurs' attributions for business failure by focusing on regenerative failure; furthermore it details the link between attributions for, responses to, and learning from, failure. The key contribution to knowledge is encapsulated in the model of the underlying processes affecting learning from failure for regenerative entrepreneurs.

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