Users’ satisfaction with the primary health care information system in Croatia: a cross-sectional study

Abstract

AimTo evaluate the primary health care information system from the general practitioner's (GP) point of view.MethodsSixty-seven Croatian GPs were distributed a questionnaire about characteristics of the GP’s office, overall impression of the application, handling of daily routine information, more sophisticated information needs, and data security, and rated their satisfaction with each component from 1 to 5. We also compared two most frequently used applications – application with distantly installed software (DIS) and that with locally installed software (LIS, personal computer-based application).ResultsGPs were most satisfied with the daily procedures and the reminder component of the health information system (rating 4.1). The overall impression ranked second (3.5) and flexibility of applications followed closely (3.4). The most questionable aspect of applications was data security (3.0). LIS system received better overall rate than DIS (4.2 vs 3.2).ConclusionApplications received better ratings for daily routine use than for overall impression and ability to get specific information according the GPs’ needs. Poor ratings on the capability of the application, complaints about unreliable links, and doubts about data security point to a need for more user-friendly interfaces, more information on the capability of the application, and a valid certificate of assessment for every application.

Quality assessment model of software for managing family medicine practice — Methodology and basic results

“…The current world models for certification and quality assessment of EHR systems [3,4,5] were analyzed and contrasted as a part of a theoretical study, and worldrenowned projects [6,7,8,9], standards and initiatives [10,11] were analyzed as well. Trying to assess the situation and the specifics of Croatian health system, the significant results of research on the health information system in the Republic of Croatia were analyzed [12,13,14]. The results of research in the past five years done by the authors of this paper are also a part of this paper [2,15].…”

Medical Informatics in Croatia - a Historical Survey

“…The most recent information (end of 2012) indicates that the implementation of these systems was successful. An evaluation procedure (“are the health professionals satisfied with”) was completed ( 33 ). Recently, development of an integral evaluation instrument for the PHC information system has been under way ( 34 ).…”

Health Information Technology in the Knowledge Management of Health Care Organizations

“…To increase the efficiency, effectiveness, and quality of services and to generate client satisfaction in the health care sector, It is inevitable to use effective information systems (8). The information system of a hospital, data are simultaneously stored in a database available to the authorized users, wherever and whenever needed, with a structure compatible with their specific needs (9).…”