Users’ perception of satisfaction of the eletronic information system – SEI in the Instituto Federal de Rondônia

Abstract

Public institutions in Brazil have undergone a major process of digitization of their procedures and services following the precepts of Industry 4.0. In this scenario, Instituto Feral da Rondônia - IFRO sought to increase its efficiency with the adoption of the Electronic Information System - SEI, adopted in 2017. The following investigation sought to know the perception of satisfaction of users of the system through the adapted application of the Model of Technology Acceptance (TAM). This is an exploratory investigation of a quantitative nature that sought to validate or reject hypotheses through the application of a questionnaire. The collected data showed that the various analyzed constructs had a positive relationship with each other, making it possible to validate all the research hypotheses. It was concluded that IFRO employees perceived the usefulness of the SEI and that this perception significantly influenced the intention to use the system and the quality, agility and planning of work in the institution.