Abstract:User Satisfaction is defined as a personal emotional reaction to services or products provided by the company or institution. In order to allocate better services and resources, it would be important to the library management to identify students’ priorities among various services quality. Hence, the purpose of the study was to explore the perceptions regarding users’ satisfaction and users’ loyalty on Tun Hussein Onn Library (THOL) library services among Sunway University students. The target population for t… Show more