Users' Satisfaction With the Electronic Health Record (EHR) in the Kingdom of Bahrain

Abstract

Today, many hospitals seek to adopt the latest and most sophisticated technologies in order to raise the service quality and users' satisfaction. The Electronic Health Record (EHR) had a substantial impact on the health sector and has enhanced the efficiency and effectiveness of healthcare providers. The purpose of this research is to examine the factors that affect users' satisfaction with the current Health Record System in the Kingdom of Bahrain. A research model was built based on three popular models of users' satisfaction toward information systems. Toward achieving the research objective, a quantitative approach was followed to collect data from an online survey. Accordingly, 152 responses were collected from the users of EHR in public hospitals and health centres in Bahrain. The results of the survey were analyzed using SPSS and SmartPLS 3.0. It was concluded that the most effective factors in the users' satisfaction with EHR were directly service quality and technical support, with system and information quality indirectly through trust.

Perceptions of healthcare professionals about the adoption and use of EHR in Gulf Cooperation Council countries: a systematic review

“…Selected articles varied across a number of areas, as shown in table 1. More than half of the articles8 were conducted in the Kingdom of Saudi Arabia29–36 and the remaining in other four countries of the GCC: Oman,37 38 Kuwait,39 40 UAE41 and Bahrain 42. Nine papers were published within the last 5 years, that is, between 2014 and 2019 29 30 32–36 41 42.…”

“…More than half of the articles8 were conducted in the Kingdom of Saudi Arabia29–36 and the remaining in other four countries of the GCC: Oman,37 38 Kuwait,39 40 UAE41 and Bahrain 42. Nine papers were published within the last 5 years, that is, between 2014 and 2019 29 30 32–36 41 42. A variety of settings are represented, with ten articles examining the hospital setting,29–38 three in primary health centres,39–41 and one examining both hospitals and primary health 42.…”

“…Nine papers were published within the last 5 years, that is, between 2014 and 2019 29 30 32–36 41 42. A variety of settings are represented, with ten articles examining the hospital setting,29–38 three in primary health centres,39–41 and one examining both hospitals and primary health 42. Furthermore, the articles varied in their participant cohorts, including physicians,29 34 35 37 38 40 41 nurses,30 33 or a combination of occupations 31 32 36 39 42.…”

“…A variety of settings are represented, with ten articles examining the hospital setting,29–38 three in primary health centres,39–41 and one examining both hospitals and primary health 42. Furthermore, the articles varied in their participant cohorts, including physicians,29 34 35 37 38 40 41 nurses,30 33 or a combination of occupations 31 32 36 39 42. Study designs included cross-sectional using surveys,29–40 42 or a focus group interviews of physicians 41.…”

“…Furthermore, the articles varied in their participant cohorts, including physicians,29 34 35 37 38 40 41 nurses,30 33 or a combination of occupations 31 32 36 39 42. Study designs included cross-sectional using surveys,29–40 42 or a focus group interviews of physicians 41. All articles had a high quality score of at least 12 except one31 which had a score of 9.…”