“…In local context, prior studies highlighted the issues on the PWDs' facilities condition at various case studies including government buildings, hotels, university campus, national parks, shopping malls, and public hospitals (Bashiti & Rahim, 2016;Hussein & Yaacob, 2012;Kadir & Jamaludin, 2012;Osman, Radzi, Bakri, & Ibrahim, 2015;Shalini & Seow Ta, 2015;Talib, Ghani, & Ismail, 2016) Studies have started to highlight on the maintenance aspect of PWDs' facilities. World-class service facilities are becoming outdated after a few years due to inadequate proper maintenance (Shalini & Seow Ta, 2015).…”