Users’ Perceptions, Experiences and Level of Satisfaction with the Quality of a Courtyard Garden in a Malaysian Public Hospital

Abstract

During the 1970s, different types of hospital courtyard design (HCG) were implemented in the planning of Malaysian public hospitals. Consequently, various hospitals of different scales and design concepts were built to provide a better healthcare delivery system for local communities. However, the different typologies of HCG designs are yet to be systematically evaluated. Furthermore, designers and hospital managers are not aware of how different types of HCG perform. Face-to-face interview surveys and field measurements were employed in this study to develop an understanding of users’ perceptions, experiences and satisfaction levels with the quality of HCG in a Malaysian public hospital.Keywords: Hospital courtyard garden; perceptions; experiences; level of satisfaction.eISSN: 2398-4287 © 2018. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.https://doi.org/10.21834/e-bpj.v3i9.1534

What are Users' Perceptions of the Hospital Courtyard Garden and How Satisfied are they with it?

“…A seven-point ASHRAE scale and a 5-point Likert-type format were applied to collect the following data: (i) Users' perception on the courtyard setting (Question 8 -13); (ii) Users' experiences in the HCG (Question 20); (iii) Level of user' satisfaction with the provided facilities in the HCG (Question 21-22). The details of survey questions were provided in a previous paper (Mat Idris, Sibley and Hadjri, 2018b). Survey data based on Likert scale answers and multiple-choice responses were coded and analysed using SPSS.…”