2022
DOI: 10.1016/j.techsoc.2022.101862
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Users’ intention to continue using mHealth services: A DEMATEL approach during the COVID-19 pandemic

Abstract: The coronavirus disease 2019 (COVID-19) has changed the way we use and perceive online services. This study examined the influence of service quality factors during COVID-19 on individuals' intention to continue use mHealth services. A decision-making trial and evaluation laboratory (DEMATEL) approach was used to identify and analyse the relationships between service quality and individuals' intention to continue use mHealth during the COVID-19 pandemic. Individuals' direct, indirect, and interdependent behavi… Show more

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Cited by 38 publications
(19 citation statements)
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“…Propelled by the development of information technologies and government policy support, the development of mHealth has been an irresistible trend [ 10 ]. By changing the traditional medical models, mHealth can significantly improve the resource allocation efficiency, lower the social medical cost and improve people’s overall health level [ 11 , 12 ]. Digital technology is becoming an important contributor to promoting the spread of health services and the development of public health.…”
Section: Introductionmentioning
confidence: 99%
“…Propelled by the development of information technologies and government policy support, the development of mHealth has been an irresistible trend [ 10 ]. By changing the traditional medical models, mHealth can significantly improve the resource allocation efficiency, lower the social medical cost and improve people’s overall health level [ 11 , 12 ]. Digital technology is becoming an important contributor to promoting the spread of health services and the development of public health.…”
Section: Introductionmentioning
confidence: 99%
“…Alzahrani A I et al. [21] evaluated the criteria involved in the service quality of mHealth using secondary data.…”
Section: Related Workmentioning
confidence: 99%
“…A wide variety of research papers have been published to examine and discuss the impact of the novel COVID-19 virus from the first outbreak in the world to the current stage in several fields. While the situation has become a pandemic, there is a reasonable probability for the nations to have an economic effect was published as a case study by [ 3 ]. Finucane et al [ 13 ] examined the social confidence among governments and societies, as well as the role of risk management in the creation of a trust, that could transform from low-trust to high-trust.…”
Section: Related Workmentioning
confidence: 99%