Users’ fintech services acceptance: A cross-sectional study on Malaysian Insurance &amp; takaful industry

Hassan, Md Sharif; Islam, Md Aminul; Yusof, Mohd Faizal; Nasir, Hussen

doi:10.1016/j.heliyon.2023.e21130

Cited by 8 publications

(8 citation statements)

References 58 publications

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“…This nding is consistent with the observation that Palestinian customers, like many others in developing countries with a predominantly low-income population, prefer traditional banking methods over digital alternatives (Bermeo-Giraldo et al 2023). However, our ndings contradictHassan et al (2023) study, which discovered that Malaysian customers' trust in mobile FinTech providers has a signi cant impact on their use of mobile technology for online insurance transactions.…”

contrasting

confidence: 99%

“…Contrary to global trends, consumer adoption of FinTech services has lagged, particularly in developing and emerging markets (Hassan et al 2023;Odoom and Kosiba, 2020). Despite the growing popularity of standalone neo-banks in these regions, this remains the case.…”

Section: Discussionmentioning

confidence: 96%

“…China also a giant emerging country, where Fintech managed to enhance the Chinese nancial development via facilitating ease acces to loans increase the deposits and saving trends among ciitizens (Muganyi et al 2022). Touch n' Go, for example, is a well-known FinTech application with over 18.5 million users by the end of 2022 (Hassan et al 2023).…”

Section: Fintech In Developing Countriesmentioning

confidence: 99%

“…for example, used TPB to investigate the impact of behavioral intention, attitude toward behavior, and perceived behavior on customer satisfaction. Other researchers have combined trust with other variables to re ect customers' behavior toward technology applications, digital payments, and FinTech services(Hassan et al 2023;Kurniasari et al 2022;Nathan et al 2022;Mahmud et al 2023…”

mentioning

confidence: 99%

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Determinants of FinTech Service Utilization and Access Factors: Case of Palestine

Habash

2024

Preprint

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This study addresses the challenges of accessibility to financial technology (FinTech) services in emerging markets, focusing on Palestine. The purpose is to examine the determinants influencing access to and usage of FinTech services in this context, amidst the unprecedented disruptions faced by the conventional financial system due to decentralization and the removal of physical barriers in the dynamic landscape of FinTech. The study employs a robust multinomial Generalized Linear Model regression analysis. The analysis is based on a nationally representative secondary survey dataset on financial inclusion from the year 2022. Theory of Planned Behavior (TPB) is utilized to dissect the factors influencing FinTech usage, adding a distinctive layer to existing literature, particularly within the specific context of a developing country like Palestine. The study reveals significant insights into the challenges of financial inclusion in Palestine. Economic conditions and individual income levels emerge as formidable obstacles impacting both the accessibility and utilization of FinTech services. These factors intertwine with motivational and attitudinal behaviors among the surveyed population, that individual motivation plays a more potent role than attitude in steering the decision-making process surrounding FinTech adoption. This study introduces original contributions to the existing literature by applying TPB to dissect the determinants of FinTech usage within the specific context of a developing country, Palestine. The study explores the intricate interplay between economic conditions, individual income levels, motivational factors, and attitudinal behaviors in shaping FinTech access and usage.

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contrasting

confidence: 99%

Section: Discussionmentioning

confidence: 96%

Section: Fintech In Developing Countriesmentioning

confidence: 99%

mentioning

confidence: 99%

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Determinants of FinTech Service Utilization and Access Factors: Case of Palestine

Habash

2024

Preprint

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“…Previous studies have shown that the higher the perceived risk, the lower the adoption rate of FinTech services (Chan et al, 2022). Furthermore, studies have shown that higher perceived risk has adverse and significant effects on adopting FinTech services (Das, 2023;Hassan et al, 2023;Xie et al, 2021). Therefore, based on previous arguments, this study postulated that:…”

Section: Expediting Financial Inclusion In Tanzaniamentioning

confidence: 91%

Expediting financial inclusion in Tanzania using FinTech: the perspective of diffusion of innovation theory

Koloseni,

Mandari

2024

TECHS

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PurposeThe purpose of this paper is examining how financial inclusion can be enhanced in rural and remote areas in emerging economies through the adoption of Financial technologies. The study examines the direct influence of technological characteristics, facilitating conditions, trust and perceived risk on adoption of FinTech. Furthermore, the study examines the mediating effects of facilitating conditions and moderating effects of education level in adoption of FinTech.Design/methodology/approachThe study employed quantitative research design. Stratified and simple random sampling were employed to identify areas in which respondents will be collected. Drop and Pick method was further employed to collect 275 valid and reliable responses. Structural equation modeling was used to analyze the data and assess the reliability and validity of the measurement model. Structural model analysis was employed to examine the hypothesized relationship.FindingsThe results show that compatibility, complexity agent trust, perceived risk and facilitating have significant influence on adoption of FinTech. Furthermore, the findings show that facilitating conditions mediate the relationship between all technological characteristics and FinTech adoption except the relationship between compatibility and FinTech. The study also has found that education level moderates the relationship between observability and FinTech adoption as well as trialability and FinTech adoption.Research limitations/implicationsThis study employed cross-sectional research-based techniques in collecting data for analyzing the hypothesized relationship. However, the drawback of cross-sectional may impact the findings of this study over a long time. Therefore, future studies must consider conducting longitudinal studies which may collect data over some time for analysis of the FinTech adoption. Furthermore, the generalization of these findings should be considered carefully by other countries which are not economically similar to Tanzania and developed countries. This also provides room for future studies to examine the same area in countries with different economic development.Originality/valueThis study contributes to knowledge into two folds: First there is limited knowledge on adoption of FinTech in emerging economies; the study addresses the knowledge gap by providing empirical findings which will help scholar. Furthermore, less studies have examined the moderating effects of facilitating condition in adoption of technology. This study addresses the knowledge gap by examining the moderating influence of moderating influence of facilitating conditions. Also, this study provides empirical findings which will help policymakers to implement strategy that will speed-up financial inclusion in rural and isolated areas in emerging economies.

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Factors influencing Fintech adoption for women in the post-Covid-19 pandemic

Igamo,

Rachmat,

Siregar

et al. 2024

Journal of Open Innovation: Technology, Market, and Complexity

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