Zaufanie – istotny czynnik w human–robot collaboration

Abstract

Purpose – The purpose of this article is to present factors affecting the quality of human–robot collaboration (HRI) in the workplace. The impact of trust is described in detail. According to the Polish Economic Institute, between 1993 and 2018, the number of industrial robots in the world increased from 557,000 to 2.4 million. Implemented robots, cease to be just tools in human hands. Thanks to their autonomy, they are becoming known as teammates. Research method – The article is based on a literature review conducted to identify factors, particularly trust, that affect human–robot collaboration. Results – It has been revealed that research conducted in the HRI area proves that human trust in robots, is one of the most important determinants of proper cooperation. Above that, the relevance of areas such as reliability, predictability of robots, the personality of people, or appearance of robots was pointed out. The mentioned areas have a direct impact on the formation and level of trust in human–robot teams. Originality / value / implications / recommendations – The publication highlights the relevance of the area of human–robot collaboration (HRC), as part of the implementation of robots in modern enterprises. The article details which elements in the formation of HRC play the most important role. The topic of HRC is vaguely known in Poland, and as the referenced literature indicates, the correct cooperation of humans and robots is an important element affecting the success of robotization. Learning how HRC works is one of the challenges facing today’s organizations.