CIID Journal volume 1, issue 1, P161-183 2020 DOI: 10.46785/ciidj.v1i1.51 View full text
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Ana Isabel González Monterrosa, Katiana Ivonne Carrasquilla Ortega, Jose Roberto Mercado Rios, Ronald Ordoñez Lopez

Abstract: This article aims to analyze knowledge management strategies as a stimulator of job satisfaction for workers dedicated to fast food sales in the city of Montería. It was framed in the descriptive studies, for which a Likert-type questionnaire (validated and reliable) was applied to 8 restaurant chain sales assistants. The main results show the misuse of strategies for knowledge management and the consequences in terms of job satisfaction and its effects on work productivity.