volume 22, issue 2, P117-129 2018
DOI: 10.1108/mbe-06-2017-0032
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Tomi Rajala, Harri Laihonen, Petra Haapala

Abstract: This study aims to understand performance management as a social phenomenon by investigating the challenges of performance dialogue, a phenomenon where participants jointly interpret performance information and discuss it while identifying the actions needed to manage the performance according to this information Design: The research aim is achieved by conducting an interview study. Empirical data was gathered by interviewing 30 public managers in three Finnish municipalities and subjecting it to content analy…

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