When is an information infrastructure? Investigating the emergence of public sector information infrastructures

Artificial intelligence as digital agency

“…A first observation is that it is becoming increasingly difficult to talk about an individual information system without considering its connections to other information systems and digital resources of various kinds. This infrastructural character of information systems (Hanseth, 2010;Iannacci, 2010) is highlighted more than ever by internet of things (IoT) technology (Oberländer, Röglinger, Rosemann, & Kees, 2018) and digital platforms (de Reuver, Sørensen, & Basole, 2018). Figure 2 shows a high-level view of a digital information infrastructure consisting of information systems, messages and data.…”

Architectures for Tinkering?: Contextual Strategies towards Interoperability in E-government

“…Drawing on Fountain's [14] technology enactment framework, Cordella and Iannacci call for understanding the complexity of the relation between ICT and policy making; they argue that policy goals carried by technology "are enacted by public sector organizations in their daily base actions and routines so that the outcome of e-Government reforms is shaped by the e-Government policies' aims and goals, the technological characteristics shaped by these policies and the organizational practices which ultimately shape the actual outcomes of the reforms" ( [7] p. 53). However, when Iannacci [24] discusses the impact of his findings about the entanglement of e-government strategy and infrastructure, he provides a number of thoughtful reflections and valuable recommendations for research -but nothing for the practitioners.…”

Managing digital infrastructures: negotiating control and drift in service provisioning

“…As the authors point out, "These phenomena mark the beginning of a transition to genuine infrastructure: robust, reliable, widely accessible systems and services that are beginning to look in form and centrality like the digital equivalents of the canonical infrastructures of telephony, electricity and the rail network". As such, digital infrastructures are heterogeneous socio-technical ensembles of IT artefacts, standards, patterns of action and capabilities in their social contexts that are layered, historically-determined, comprised of and for diverse communities and enacted in practice (Hanseth et al, 1996;Hanseth and Monteiro, 1997;Tilson et al, 2010;Hanseth and Braa, 2001;Iannacci, 2010;Hanseth and Lyytinen, 2010). Any new infrastructure needs to be integrated with an installed base (Hanseth et al, 1996) that includes not only artefacts, but also human habits, norms and roles that may be the most difficult elements to manage (Edwards et al, 2009).…”