What service users want: a new clinic results service. Can we satisfy both patients' needs and wants?

Challenor, Rachel; Deegan, S.

doi:10.1258/ijsa.2009.009077

Cited by 4 publications

(2 citation statements)

References 7 publications

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“…Smartphones can not only facilitate communication between patients and their physicians, but can also create new ways to provide patients with disease education, and connect them to a variety of resources in their communities. 10,11,12 Smartphones and other mHealth tools also offer a unique advantage in that they can provide easy, anonymous, and comparatively inexpensive access to people irrespective of their cultures, languages, incomes, or geographical locations.…”

Section: Introductionmentioning

confidence: 99%

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Hyun¹,

Yoon²,

Kim³

et al. 2017

JournalMTM

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Background: Despite the high prevalence of chronic hepatitis B (CHB) in Asian Americans and other ethnic groups, a majority of these populations remains unscreened and unprotected. A large percentage of those who are chronically infected with hepatitis B virus (HBV) are not linked to care owing to a poor health care access. The purpose of this study was to evaluate the use of mobile text messaging in engaging individuals with hepatitis B or at risk for it, and to assess their acceptance of text messaging interventions. Materials and Methods:A total of 32 individuals who were either chronically infected with HBV or non-immune to HBV were assigned to a patient navigator (PN), who subsequently arranged for the subjects to communicate through text messaging. The frequency and contents of messages between the subjects and the PN were evaluated. After the three month intervention period, results on linkage to care (LTC) were obtained. A self-report questionnaire was employed to assess the subjects' feedback on the use of text messaging.Results: All of 32 participants responded to the PNs with either text messaging or phone calls. The most frequent message themes were finding doctors and appointment reminders. Fourteen of 16 HBV infected subjects were linked to physicians, and all of 16 non-immune subjects received one or two vaccinations. The survey revealed strong receptivity to and acceptance of the use of text messaging.Conclusions: Mobile text messaging intervention provides a platform for patients to engage with medical personnel, thereby improving their access to healthcare.

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Section: Introductionmentioning

confidence: 99%

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Hyun¹,

Yoon²,

Kim³

et al. 2017

JournalMTM

View full text Add to dashboard Cite

show abstract

“…Additionally, patients are receptive to receiving messages related to appointment or medication reminders and health-related messages via email or Short Message Service (SMS; i.e., text message). One survey of 1000 adults found that mobile phone was the favored method of receiving medical test results, 5 and studies of persons of low socioeconomic status 6 and those with chronic illnesses 7 have found that they are receptive to receiving messages related to appointment or medication reminders and health-related education through these methods. Parents have also expressed openness to receiving health-related messages about their children.…”

Section: Introductionmentioning

confidence: 99%

Comparison of Text Messages Versus E-mail When Communicating and Querying With Mothers About Safe Infant Sleep

Moon

Hauck

Kellams

et al. 2017

Academic Pediatrics

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Objectives To assess how mothers' choice of email or text messages (SMS) to receive safe sleep communications impacts educational video viewing and responses to care practice queries. Methods 792 new mothers received safe sleep-related communications for 60 days following newborn hospital discharge, as part of a trial of health education interventions on infant care practices. Mothers chose email or SMS for study communications and were sent 22 short safe sleep videos and 41 queries regarding infant care practices. Results 55.7% elected to receive study communications via email. The SMS group had a modestly higher overall view rate of videos (59.1% vs. 54.4%; aOR 1.39, 95% CI 1.07-1.81) and a substantially higher response rate to queries (70.0% vs. 45.2%; aOR 3.48, 95% CI 2.74-4.43). Conclusions Participants more commonly opted to receive infant care practice videos and queries via email. SMS was associated with higher viewing and response rates, especially for query responses. These results highlight the importance of understanding how specific modalities of communication may vary in reach.

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Use of the Internet for Sexual Health Among Sexually Experienced Persons Aged 16 to 44 Years: Evidence from a Nationally Representative Survey of the British Population

Aicken¹,

Estcourt²,

Johnson³

et al. 2016

J Med Internet Res

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BackgroundThose who go online regarding their sexual health are potential users of new Internet-based sexual health interventions. Understanding the size and characteristics of this population is important in informing intervention design and delivery.ObjectiveWe aimed to estimate the prevalence in Britain of recent use of the Internet for key sexual health reasons (for chlamydia testing, human immunodeficiency virus [HIV] testing, sexually transmitted infection [STI] treatment, condoms/contraceptives, and help/advice with one’s sex life) and to identify associated sociodemographic and behavioral factors.MethodsComplex survey analysis of data from 8926 sexually experienced persons aged 16-44 years in a 2010-2012 probability survey of Britain’s resident population. Prevalence of recent (past year) use of Internet sources for key sexual health reasons was estimated. Factors associated with use of information/support websites were identified using logistic regression to calculate age-adjusted odds ratios (AORs).ResultsRecent Internet use for chlamydia/HIV testing or STI treatment (combined) was very low (men: 0.31%; women: 0.16%), whereas 2.35% of men and 0.51% of women reported obtaining condoms/contraceptives online. Additionally, 4.49% of men and 4.57% of women reported recent use of information/support websites for advice/help with their sex lives. Prevalence declined with age (men 16-24 years: 7.7%; 35-44 years: 1.84%, P<.001; women 16-24 years: 7.8%; 35-44 years: 1.84%, P<.001). Use of information/support websites was strongly associated with men’s higher socioeconomic status (managerial/professional vs semiroutine/routine: AOR 1.93, 95% CI 1.27-2.93, P<.001). Despite no overall association with area-level deprivation, those in densely populated urban areas were more likely to report use of information/support websites than those living in rural areas (men: AOR 3.38, 95% CI 1.68-6.77, P<.001; women: AOR 2.51, 95% CI 1.34-4.70, P<.001). No statistically significant association was observed with number of sex partners reported after age adjustment, but use was more common among men reporting same-sex partners (last 5 years: AOR 2.44, 95% CI 1.27-4.70), women reporting sex with multiple partners without condoms (last year: AOR 1.90, 95% CI 1.11-3.26), and, among both sexes, reporting seeking sex online (last year, men: AOR 1.80, 95% CI 1.16-2.79; women: AOR 3.00, 95% CI 1.76-5.13). No association was observed with reporting STI diagnosis/es (last 5 years) or (after age adjustment) recent use of any STI service or non-Internet sexual health seeking.ConclusionsA minority in Britain used the Internet for the sexual health reasons examined. Use of information/support websites was reported by those at greater STI risk, including younger people, indicating that demand for online STI services, and Internet-based sexual health interventions in general, may increase over time in this and subsequent cohorts. However, the impact on health inequalities needs addressing during design and evaluation of online sexual health int...

show abstract

What service users want: a new clinic results service. Can we satisfy both patients' needs and wants?

Cited by 4 publications

References 7 publications

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Patient Navigator Facilitated Text Messaging Intervention Improves Linkage to care in Viral Hepatitis B: A Pilot Study

Comparison of Text Messages Versus E-mail When Communicating and Querying With Mothers About Safe Infant Sleep

Use of the Internet for Sexual Health Among Sexually Experienced Persons Aged 16 to 44 Years: Evidence from a Nationally Representative Survey of the British Population

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