What Public Servants Really Think of E-Government

Baldwin, J. Norman; Gauld, Robin; Goldfinch, Shaun

doi:10.1080/14719037.2011.589616

Cited by 50 publications

(35 citation statements)

References 25 publications

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“…By contrast, we used indegree centrality, outdegree centrality, and betweenness centrality to measure the position of an organization in networks, each of which may refer to a different aspect of the organization's contribution to the structure of the network (Borgatti, Everett, and Johnson 2013). Existing information management system literature and e-governance literature have suggested that the adoption and utilization of ICTs in organizations depend on many factors, such as technological attributes, human factors, organizational culture and structure, and institutional factors (Baldwin, Gauld, and Goldfinch 2012;Bretschneider and Mergel 2011;Fountain 2001;Venkatesh 2006). The organization playing a central role in a network might not have technological capacity, leadership support, or organizational culture to take advantage of ICTs and lag behind other organizations in using ICTs.…”

Section: Use Of Icts In Emergency Management Networkmentioning

confidence: 98%

Information Communication Technology Utilization for Effective Emergency Management Networks

Kapucu

2014

Public Management Review

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Effective communication and coordination are crucial aspects of emergency management. This study examines how organizational representatives perceive information communication technologies (ICTs) in communication and coordination with other organizations. Furthermore, it investigates whether the centrality of organizations in emergency management networks relates to ICT utilization. We found that although many central organizations in emergency preparedness networks have high levels of ICT utilization, ICTs are underused by central organizations in friendship networks and emergency response networks. An organization's level of ICT utilization needs to match its organizational goal, mission, structure, ICT capacity, and the role that it plays within emergency management networks.

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Section: Use Of Icts In Emergency Management Networkmentioning

confidence: 98%

Information Communication Technology Utilization for Effective Emergency Management Networks

Kapucu

2014

Public Management Review

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“…Similarly, Sobaci [29] found that the Turkish parliament website offered very little in terms of e-participation. In a web based survey of civil servants in six New Zealand government departments, Baldwin et al [30], found that while civil servants generally had favorable views of e-government (though not of e-transformation), the actual extent of e-participation efforts among those agencies was limited. This, the authors argued, ".…”

Section: Literature Reviewmentioning

confidence: 99%

E-democracy at the American grassroots: Not now … not likely?

Norris

Reddick

2013

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Using data from two national surveys conducted in 2006 and 2011, we empirically examine whether, and the extent to which, grassroots or local governments in the United States have adopted electronic democracy (e-democracy). We contrast this empirical reality against the claims made by e-democracy advocates. The survey results show that few American local governments have adopted e-democracy, particularly meaningful elements through which citizens can actively participate in governmental activities, programs and decision-making. Even fewer local governments plan to do so in the near future. These empirical results are highly inconsistent with the claims of e-democracy advocates. Based on the survey results, we conclude that two important reasons account for the lack of e-democracy at the American grassroots: lack of funding to support edemocracy applications and lack of perceived demand for e-democracy. A third important factor may well be the fact that early predictions were, for various reasons, incorrect. Based on these findings, we would expect that e-democracy at the American grassroots will not be substantially different in the foreseeable future than it is now.

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“…Similarly, Sobaci (2010) found that the Turkish parliament website offered very little in terms of e-participation. In a web based survey of civil servants in six New Zealand government departments, Baldwin, et al (2012), found that while civil servants generally had favorable views of e-government (though not of etransformation), the actual extent of e-participation efforts among those agencies was limited. This, the authors argued, "…suggests that 'e-participation' largely remains a method of informing, keeping happy and convincing the public (116).…”

Section: Literature Reviewmentioning

confidence: 99%

E-Participation among American Local Governments

Norris

Reddick

2013

Electronic Participation

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Abstract. Using data from national surveys conducted in 2006 and 2011, we examine whether local governments in the United States have adopted eparticipation (a.k.a. e-democracy). The results show that few American local governments have done so. These results are highly inconsistent with the claims of e-democracy advocates. Two important factors account for the lack of e-democracy at the American grassroots: lack of funding and lack of perceived demand. Another reason may be that early predictions were incorrect. Based on these findings, we would expect that e-democracy among US local governments will not be substantially different in the foreseeable future than it is now.

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What Public Servants Really Think of E-Government

Cited by 50 publications

References 25 publications

Information Communication Technology Utilization for Effective Emergency Management Networks

Information Communication Technology Utilization for Effective Emergency Management Networks

E-democracy at the American grassroots: Not now … not likely?

E-Participation among American Local Governments

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