What Matters to The Industry? An Evaluation Framework for the Adoptability of Online Tourism Distribution Platforms

Reino, Sofía; Alzua-Sorzabal, Aurkene; Baggio, Rodolfo

doi:10.1007/978-3-642-36309-2_35

Cited by 5 publications

(6 citation statements)

References 16 publications

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“…Most analyses have largely concentrated on developed country destinations (Gios et al, 2006; Gretzel et al, 2015; Reino et al, 2013; Romão and Saito, 2017; Vietze, 2012). Recent exceptions are Buigut and Amendah (2016) and Adeola et al (2018).…”

Section: Theory and Literature Reviewmentioning

confidence: 99%

“…In recent decades, the tourism industry has been transformed by information and communication technology (ICT) applications available worldwide (Gretzel et al, 2015; Kumar and Sharma, 2017; Mahajan et al, 2015; Reino et al, 2013; Safari and Spencer, 2016; Ukpabi and Karjaluoto, 2017; Zaidan, 2017). In-house computers developed in the 1950s were followed by the global distribution systems in the 1960s and 1970s, which evolved into the Internet in the 1990s and to the present.…”

Section: Introductionmentioning

confidence: 99%

“…In-house computers developed in the 1950s were followed by the global distribution systems in the 1960s and 1970s, which evolved into the Internet in the 1990s and to the present. ICT has enabled the direct interaction of consumers with the supply chain (Buhalis, 2003; Reino et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

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ICT, infrastructure, and tourism development in Africa

2019

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This study examines the relationship between information and communication technology (ICT), infrastructure, and tourism development in Africa between 1996 and 2016 using a dynamic panel gravity model. Our findings show that ICT and infrastructure have a positive, statistically significant relationship with tourism development; as ICT and infrastructure increase, the level of tourist arrivals also increases. This study also identifies relevant factors including bilateral real exchange rate and gross domestic product per capita of the origin countries, suggesting a major role for the variables measured in the region of origin and for those that serve as a comparison between origin and destination. The effect of distance is statistically significant and negative: countries farthest from the origin countries generate less tourism demand, given the higher transportation costs. Repeat tourism (or habit persistence) and natural resources show a significant and positive effect on tourism development. Overall, the empirical results provide evidence that ICT and infrastructural development have opened huge opportunities for growing and strengthening tourism in Africa.

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Section: Theory and Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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ICT, infrastructure, and tourism development in Africa

2019

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“…It is generally believed that IT helps hotels increase competitiveness (Camisón, 2000;Reino et al, 2013a;2013b). However, it is not the IT itself that offers the competitive advantage to a hotel company, but rather how that IT is selected and used by the hotel company, and what IT can present in the future that makes a difference for competitive advantage (Nyheim and Conolly, 2011).…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Technology induced competitive advantage: a case of US lodging industry

Bilgihan

Wang

2016

Journal of Hospitality and Tourism Technology

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Purpose – The purpose of this research is to assist hospitality organizations to better deploy and manage their information technology (IT) resources and enhance overall effectiveness by demonstrating how technologies can be used as a competitive weapon at various levels from a managerial perspective. Both academia and practitioners attempt to understand the driving factors of IT-induced competitive advantage. While some firms enjoy competitive advantage through IT, others struggle to gain such competitive advantage. Design/methodology/approach – AHLA E-Commerce and Technology Committee members were interviewed for their knowledge and insight toward the perceived problem. The committee comprises technology executives who meet twice per year to discuss the changing face of technology and e-business in the hospitality industry. Participants of this study consisted of vice presidents, CTO/CIOs of hotels, CEOs of hospitality technology vendors and academics who focus on hospitality technology research. Findings – Findings indicate that IT-induced competitive advantage is possible when hotels choose to integrate all the possible technologies in the organization with a harmony that creates synergy. To create IT-induced competitive advantage, firms also need to allocate resources (human, knowledge and capital) effectively and invest in innovative and sophisticated technologies. Research limitations/implications – IT can be used to create competitive advantage by means of differentiation, innovation, channel domination, cost reductions and efficiency improvements. Practical implications – Four distinct stages of IT usage were identified. The first is the operation stage which includes technologies that are solely used to manage daily business operations. The second is the enhancement stage where IT applications are used to increase productivity and efficiency. IT applications at the strategic stage improves intra-organization and inter-organizational business processes. Finally, IT applications at the transformation stage enable companies to achieve the maximum competitive advantage. Originality/value – The current research serves to fill the gap between academia and industry.

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“…The research was generated through the EU-funded project TOURISMlink (2012), financed by the DG Enterprise and Industry. This paper is an extended version of the ENTER paper by Reino et al (2013).…”

Section: Introductionmentioning

confidence: 99%

Adopting interoperability solutions for online tourism distribution

Reino¹,

Alzua-Sorzabal

Baggio

2016

Journal of Hospitality and Tourism Technology

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This document is the Accepted Manuscript version of the following article: Sofia Reino, Aurkene Alzua-Sorzabal, Rodolfo Baggio, "Adopting interoperability solutions for online tourism distribution: An evaluation framework", Journal of Hospitality and Tourism Technology, Vol. 7 Issue: 1, pp.2-15, January 2016. Under embargo. Embargo end date: 18 January 2018. The final, published version is available online at https://doi.org/10.1108/JHTT-08-2014-0034. ?? Emerald Group Publishing Limited 2016. Published by Emerald Group Publishing Limited.Purpose ??? The purpose of this study is to identify the factors that make the adoption of interoperability solutions for online tourism distribution (OTD) more likely by small operators and to develop an evaluation framework for this solutions. Research identifying these determinants is missing. The resulting evaluation framework is then applied to evaluate a number of extant technological solutions focused on interoperability solutions for OTD. Design/methodology/approach ??? In an attempt to address this gap of research, this paper undertakes a series of interviews and focus groups of the European tourism industry. Findings ??? Findings partly aligned with the suggestion made by previous research about technology adoption by micro, small and medium tourism enterprises (SMTEs), they also highlighted some issues which are specific to the adoption of interoperability solutions for OTD. These related to the scarcity of information and communication technology (ICT) applications specifically designed for mini and micro enterprises, the very limited capabilities available for using efficiently ICTs in business-to-business (B2B) operations and the difficulty in collaborating with other companies due to the number of different solutions used in the industry, especially when dealing with large aggregators (global distribution systems (GDSs) or large online travel agencies) and lack of standardization for data. Research limitations/implications ??? The study has important theoretical implications. It provides a better understanding of issues affecting the adoption of interoperability solutions for OTD by SMTEs, such as the scarcity of ICT applications specifically designed for mini and micro enterprises, the very limited capabilities available for using ICTs efficiently in B2B operations and lack of standardization. Practical implications ??? It facilitates making decisions about adopting interoperability solutions for online distribution solutions, both by suppliers and destination managers. Originality/value ??? Limited work has focused on understanding issues affecting the adoption of interoperability solutions for OTD solutions among SMTEs

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What Matters to The Industry? An Evaluation Framework for the Adoptability of Online Tourism Distribution Platforms

Cited by 5 publications

References 16 publications

ICT, infrastructure, and tourism development in Africa

ICT, infrastructure, and tourism development in Africa

Technology induced competitive advantage: a case of US lodging industry

Adopting interoperability solutions for online tourism distribution

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