What is this evasive beast we call user satisfaction?

Lindgaard, Gitte; Dudek, Cathy

doi:10.1016/s0953-5438(02)00063-2

Cited by 249 publications

(188 citation statements)

References 17 publications

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“…Lack of usability can cause problems in varying degrees of severity, such as frustration and time wasting (Mack & Sharples, 2009). Beyond the general usability of a product, it has been shown that aesthetics, emotion, and expectations also influence the user's experience (Lindgaard & Dudek, 2003). Several studies suggest that other features have priority over usability.…”

Section: Literature Reviewmentioning

confidence: 99%

A Usability Study for Electronic Flight Bag (EFB) Flight Planning Applications on Tablet Devices for Ab-initio Pilots

Schwartzentruber¹

2017

IJAAA

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Section: Literature Reviewmentioning

confidence: 99%

A Usability Study for Electronic Flight Bag (EFB) Flight Planning Applications on Tablet Devices for Ab-initio Pilots

Schwartzentruber¹

2017

IJAAA

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“…Instead, it has been advocated that there are two structural dimensions underlying emotion (arousal, valence), or even three such dimensions (arousal, valence, and dominance) (Mehrabian & Russel, 1977;Westbrooke & Oliver, 1991). However, in consumer ergonomics there is no theoretical concept of user emotion that is generally agreed upon and various methods are applied to measure the user's emotional reaction to product use (Lindgaard & Dudek, 2003).…”

Section: Cultural Ergonomicsmentioning

confidence: 99%

The influence of socio-cultural background and product value in usability testing

Sonderegger

Sauer

2013

Applied Ergonomics

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This article examines the influence of socio-cultural background and product value on different outcomes of usability tests. A study was conducted in two different socio-cultural regions, Switzerland and East Germany, which differed in a number of aspects (e.g. economic power, price sensitivity and culture). Product value (high vs. low) was varied by manipulating the price of the product. Sixty-four test participants were asked to carry out five typical user tasks in the context of coffee machine usage, measuring performance, perceived usability, and emotion. The results showed that in Switzerland, high-value products were rated higher in usability than low-value products whereas in East Germany, high-value products were evaluated lower in usability. A similar interaction effect of socio-cultural background and product value was observed for user emotion. Implications are that the outcomes of usability tests do not allow for a simple transfer across cultures and that the mediating influence of perceived product value needs to be taken into consideration.

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“…The nature of the eye, its close links with the brain and models of perceptual mechanisms, make it likely that eye movements have a contribution to make in the assessment of satisfaction. To date researchers involved with the assessment of satisfaction have used interviews and questionnaires (Lindgaard and Dudek, 2003) making the results problematic and subjective as the results obtained may be unreliable due to memory degradation and/or rational reconstruction by the user. An objective measure of satisfaction which cannot be seriously influenced by the user would therefore be a useful addition to the usability evaluator"s tool box.…”

Section: Pmentioning

confidence: 99%

Towards understanding engagement in games: an eye‐tracking study

2009

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Dr Tony Renshaw has been involved in research and consultancy using eyetracking and holds a PhD in this area. He has been responsible for the development of new and improved eyetracking metrics. Tony graduated from Loughborough University in Chemistry and Management Studies and has held a variety of senior positions within REACT Centre Limited and the Services Division of ICL. He is now Director of Usability North at Leeds Metropolitan University. Richard StevensRichard Stevens is a Senior Lecturer and Teacher Fellow in the Music, Sound and Performance Academy at Leeds Metropolitan University. As a Composer, Sound Designer, and Sound Artist his work explores the connections between audio and visual perception. His research interests include film sound, sound and music in interactive games, and the use of eyetracking technology for game analysis and interaction. TOWARDS UNDERSTANDING ENGAGEMENT IN GAMES: AN EYETRACKING STUDY SUMMARY ABSTRACTIn today"s fast moving consumer environment, electronic gaming through consoles, the Internet and Web 2.0 has fundamentally changed the way in which players expect to interact with and gain satisfaction from their media and entertainment sources. This paper aims to report research undertaken in developing improved understandings of games player interaction. The primary scope of this work is limited to obtaining new and unique insights into player involvement and experience within electronic gaming. From analysis using computerised eyetracking solutions, investigations into a range of techniques to determine which in addition, to providing signifiers of satisfaction, engagement or immersion, provide the evaluators with a detailed, re-playable record of how the player has interacted with the game. As well as the immediate applications for play testing this monitoring methodology also allows exploration of aspects related to usability, improved games level learning and recognition of new inherent commercial opportunities. STRUCTURED ABSTRACTPurpose -The purpose of this paper is to report research undertaken in developing improved understandings of games player interaction, with scope limited to obtaining new and unique insights into player involvement and experience within electronic gaming.Design/methodology/approach -The research presented within this paper is designed to provide evaluators with a detailed eyetracking approach how a player interacts with a game. The research also explores a variety of techniques designed to explore user/player insights into interaction, through consideration of user satisfaction, engagement or immersion. It is postulated by the authors that from this methodology insights related to usability, improved games level learning commercial opportunities based around in-game advertising, will be better understood.Findings -Whilst the data analysed in this limited pilot is it is perhaps too early to draw firm conclusions, it is concluded that it is technically possible to configure the Eye-Tracker and ancillary equipment to record the eye movements of ...

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What is this evasive beast we call user satisfaction?

Cited by 249 publications

References 17 publications

A Usability Study for Electronic Flight Bag (EFB) Flight Planning Applications on Tablet Devices for Ab-initio Pilots

A Usability Study for Electronic Flight Bag (EFB) Flight Planning Applications on Tablet Devices for Ab-initio Pilots

The influence of socio-cultural background and product value in usability testing

Towards understanding engagement in games: an eye‐tracking study

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