What Hinder SMEs from Adopting E-commerce? A Multiple Case Analysis

Dahbi, Salma; BenMoussa, Chihab

doi:10.1016/j.procs.2019.09.118

Cited by 36 publications

(40 citation statements)

References 11 publications

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“…Most of the developing countries are far from mobile payment development since they lack the required human capital, technological, environmental, and organizational requirements to adopt mobile payment for their SMEs ( 19 ). Dahbi and Benmoussa ( 20 ) reviewed the mobile payments adopting factors and categorized them into several headings such as organizational, technological, environmental, financial, and sociocultural basis. The authors conclude that security, trust, usability, government regulations, and institutional factors are the leading determinants of mobile payment adoption.…”

Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

The Study of Factors on the Small and Medium Enterprises' Adoption of Mobile Payment: Implications for the COVID-19 Era

Cao

2021

Front. Public Health

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The coronavirus disease 2019 (COVID-19) pandemic pushes people looking for shopping alternatives, seeking to avoid handling cash in favor of a safe and quick mobile payment. At this juncture, this paper examines the determinants of the adoption of mobile payment services among small and medium enterprises (SMEs) in China. The study proposes four-dimensional factors (business factors, technological competence, environment, and consumers' intentions) based on the literature review findings to understand the challenges of adopting mobile payment. A questionnaire is designed to solicit information from the participants. The findings reveal that business factors, technological competencies of SMEs in China, and the environment positively influence mobile payment adoption. Consumer intention has almost no influence on the adoption of mobile payment. Potential implications for the COVID-19 era are also discussed.

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Section: Literature Review and Theoretical Frameworkmentioning

confidence: 99%

The Study of Factors on the Small and Medium Enterprises' Adoption of Mobile Payment: Implications for the COVID-19 Era

Cao

2021

Front. Public Health

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“…Empirical studies using the TOE and/or its extended TOE framework have different findings despite using a common framework (Abed, 2020;Ahmad et al, 2015;Awa et al, 2016;Chaua & Denga, 2018;Dahbi & Benmoussa, 2019;Hameed & Counsell, 2012;Lawrence & Tar, 2010;Saif-Ur-Rehman & Alam, 2016;Scupola & Dwivedi, 2009;Thong, 1999;Thong & Yap, 1995;Ueasangkomsate, 2015;Yoon et al, 2020). This framework has also been used in empirical studies, focusing on the demand side of e-businesses, like customers' barriers in adopting Internet banking (Rotchanakitumnuai & Speece, 2003, 2004.…”

Section: Review Of the Literature On Perceived Barriers Inhibiting E-commerce Adoptionmentioning

confidence: 99%

“…For instance, Dahbi and Benmoussa (2019) found that financial and technological factors are the most critical barriers, which hinder e-commerce adoption for SMEs, followed by cultural and organizational factors. Abed (2020) also found that technological factors, as measured by security concerns, are significantly and negatively associated with behavioural intention to adopt social commerce.…”

Section: Review Of the Literature On Perceived Barriers Inhibiting E-commerce Adoptionmentioning

confidence: 99%

Barriers and Factors Affecting E-commerce Utilization of Thai Small and Medium-Sized Enterprises in Food and Beverage and Retail Services

Amornkitvikai

Tham

Tangpoolcharoen³

2021

Global Business Review

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E-commerce is deemed as the next potential source of growth for Thailand, but small and medium-sized enterprises (SMEs) are still behind in their utilization of e-commerce. This article uses the decision-makers, technological, organizational and environmental (DTOE) framework to examine the key e-commerce barriers and determinants in e-commerce utilization by Thai SMEs based on a survey of retail and food and beverage (F&B) service establishments in metropolitan Bangkok. This study aims to fill the research gap by examining the types of barriers that hinder e-commerce utilization by Thai SMEs in the F&B and retail services, as well as their key determinants. Unlike e-commerce adoption, e-commerce utilization can capture the full range of e-commerce engagement. The survey’s findings indicate that organizational barriers significantly inhibit e-commerce utilization. Estimations from the structural equation modelling (SEM) show that exports, e-commerce tools, government support, and internal and external e-commerce platforms can enhance e-commerce utilization. In addition, business-to-business (B2B) e-commerce can increase the exports of Thai SMEs, while older entrepreneurs and SMEs tend to neglect e-commerce. Evidence-based policy implications and suggestions are also discussed in this study to enhance e-commerce utilization for Thai SMEs.

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“…The evolution of technologies requires companies to have more up-to-date strategies to understand customers, involve them in collaboration through different media channels, create value for brand recognition [39] and retain the customers [40]. Other previous studies have analyzed the digitization and e-commerce of SMEs [41,42] in different sectors [43] and territories [44].…”

Section: Literature Reviewmentioning

confidence: 99%

Opportunities and Challenges of Companies from the Romanian E-Commerce Market for Sustainable Competitiveness

et al. 2021

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Consumer behavior differs from country to country, which may implicitly influence the financial performance of e-commerce companies. The paper’s objective is to study the characteristics of the companies from the Romanian e-commerce market for sustainable competitiveness. The empirical analysis was a quantitative and qualitative one. For the qualitative analysis of the studied sample, variables that represent the specific characteristics of companies were taken into account, the most relevant of which will be included as control variables in econometric models. Research results highlight that the recognized companies registered lower values of financial performance, they influence each other and for the company to improve the customer relationship, they have to invest in brand consolidation. The practical implications can be for managers to focus on companies’ branding, improving customer relations, disclosing more information about the company, the products they sell online, and sustainability actions to have sustainable competitiveness.

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What Hinder SMEs from Adopting E-commerce? A Multiple Case Analysis

Cited by 36 publications

References 11 publications

The Study of Factors on the Small and Medium Enterprises' Adoption of Mobile Payment: Implications for the COVID-19 Era

The Study of Factors on the Small and Medium Enterprises' Adoption of Mobile Payment: Implications for the COVID-19 Era

Barriers and Factors Affecting E-commerce Utilization of Thai Small and Medium-Sized Enterprises in Food and Beverage and Retail Services

Opportunities and Challenges of Companies from the Romanian E-Commerce Market for Sustainable Competitiveness

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