What are the determinants of KM 2.0 adoption? A meta-synthesis of the literature

Pour, Mona Jami; Jafari, Seyed Mohammadbagher; Vatanchiyan, Vajihe

doi:10.1080/14778238.2020.1726629

Cited by 4 publications

(5 citation statements)

References 75 publications

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“…This study also indicates that attitude towards ambiguity impacts compliance and cooperation behaviour during a pandemic scenario. These findings align with a few recent studies, which suggest that behavioural aspects like the attitude of individuals can hinder cooperative working and the transfer of knowledge (Jami Pour et al, 2020). Research suggests that sharing of information happens through a system of work cooperation (Choi et al, 2020), and behavioural attributes like willingness to cooperate influence the same (Cheng & Chang, 2019).…”

Section: Discussionsupporting

confidence: 92%

Compliance Behaviour Amidst Ambiguous Information: An Exploratory Study in the Context of COVID-19

Aggarwal

Rajasulochana

Elembilassery

2022

Management and Labour Studies

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COVID-19 pandemic is an ambiguous situation due to the uncertainty associated with the outcome of the situation. This article aims at exploring the knowledge behaviour gap during a pandemic like COVID-19. The findings of this study indicate that individuals perceive different forms of ambiguity in different ways. Findings also suggest that, during a pandemic, attitude towards ambiguity and confidence in self-health significantly impact compliance behaviour. Interestingly, the findings also indicate that knowledge and perception about the context are not significantly associated with compliance behaviour. This study is one of the earliest attempts to understand the knowledge behaviour gap during a pandemic and contributes to the research literature by attempting a cross-fertilization of concepts from different streams of literature. This study also discusses the practical implications for the health sector, in particular health communication. JEL codes: C9, D10, D81, D90

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Section: Discussionsupporting

confidence: 92%

Compliance Behaviour Amidst Ambiguous Information: An Exploratory Study in the Context of COVID-19

Aggarwal

Rajasulochana

Elembilassery

2022

Management and Labour Studies

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“…A key capability that the organization requires to improve its performance through KM is utilizing the captured knowledge by the organizational actors (Zaim et al, 2019). Several factors could influence this ability (Jami Pour et al, 2020), and it could be different for different organizations. The environmental factors mentioned in the extant literature are valid and relevant for a normal scenario.…”

Section: Literaturementioning

confidence: 99%

“…Knowledge is context‐specific (Hayek, 1945), and contemporary research indicates that contextual factors can influence the adoption and subsequent utilization of the knowledge management (KM) systems in business firms (Jami Pour et al, 2020). Contextual factors like state policies, advancements in information technology (IT), and the importance of knowledge in the given industry are some factors driving KM systems adoption (Jami Pour et al, 2020). Interestingly, the context of the COVID pandemic offers a unique and novel scenario for knowledge generation, allocation, and application.…”

Section: Introductionmentioning

confidence: 99%

Navigating the initial stages of the pandemic using knowledge management: An integrated framework

Elembilassery

Chakraborty

Chandrasekaran

2022

Knowl Process Manag

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Knowledge management is a key driver of competitive advantage at all times. This paper explores the different knowledge management measures taken by organizations during the initial stages of the pandemic and the various knowledge resources leveraged for the same. The scope of the study is limited to the initial stages of the pandemic, when things were uncertain and most organizations were going through such a crisis for the first time. The methodology used in this paper combines three‐stage thematic coding and a topic modelling algorithm. The data consist of interviews of human resource leaders and articles published in globally renowned sources. The data was collected during the initial stages of the pandemic and it reflects the thorough process during the initial stages of the pandemic. The findings indicate that firms take various short‐term and long‐term knowledge management measures by leveraging on several internal and external knowledge resources. The findings were analytically clustered and theoretically aggregated to develop an integrated framework for organizational navigation during the initial stages of the pandemic. The paper contributes to the literature by making a novel attempt to study the measures taken in the very early stages of the pandemic and some findings are new to the literature. Also, this paper integrates two different methodologies, which is unique to research. The integrated framework could be used by practitioners for developing a resilient knowledge management system.

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“…It is defined as the next generation of the web, having more mature communication platforms and user-centred web applications. It contains features, such as collaboration, social connectedness, sharing knowledge, user-generated content and being free (Jami Pour et al , 2020). Social media are tools used for communications that have Web 2.0 features, such as participation, collaboration, knowledge dissemination and user empowerment (Kargaran et al , 2017).…”

Section: Basic Conceptsmentioning

confidence: 99%

“…Moreover, one of the most important challenges in MCDM models is the consistency of the expert’s evaluations; nonetheless, the BWM non-linear model measures and monitors the consistency of evaluations efficiently (Rezaei, 2015). This methodology has been successfully used by many researchers in various real-world problems, such as supplier selection (Rezaei et al , 2016; Wu et al , 2019), the sustainability of supply chains’ evaluation (Ahmadi et al , 2017), technology assessment (Ren et al , 2017; Mokhtarzadeh et al , 2018), hospitals’ maintenance appraisal (Karimi et al , 2020) and cloud-based E-learning vendors’ selection (Jami Pour et al , 2020). The state-of-the-art on applications of the BWM in decision-making problems could be found in (Mi et al , 2019).…”

Section: Basic Conceptsmentioning

confidence: 99%

Exploring and evaluating success factors of social media marketing strategy: a multi-dimensional-multi-criteria framework

Pour¹,

Hosseinzadeh

Mahdiraji

2021

Self Cite

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Purpose Today, social media is counted as an integral part of marketing strategies, which has led to a paradigm change in this field. As reported, social media marketing has been growing over the recent five years and is predicted to be exponentially growing in the future. However, despite the huge promise and intention to adopt social media marketing strategies by organisations, there remain challenges regarding the successful implementation of these new marketing programmes. Accordingly, marketing managers’ awareness of the success factors of social media marketing is essential to return investment in this area. Due to the little research been accomplished in this field, this paper aims to identify the success factors of social networks’ marketing and to rank the factors by using of interval best-worst method (BWM). Design/methodology/approach To serve the research aims, an extant literature review is accomplished and a focus group approach is conducted to identify the main success factors and sub-factors. To analyse the focus group discussions, a qualitative content analysis approach is applied. Interval BWM is used to calculate the weights of each identified factor. Findings In the final framework, six main success criteria, including strategy, process, technology, content, performance evaluation and people are identified, for each sub-criteria are developed. The interval BWM results suggest the content criterion as the most important success factor in developing a social media marketing strategy. Research limitations/implications First, this research provides a comprehensive insight into the success factors and best practices of social media marketing. This is the first to draw on the critical factors affecting the success of social media marketing, considering people in the organisation such as top management, employees and customers, strategy, process and performance evaluation focussing on the change management requirements for applying social media marketing and technology as the technical factor of the adoption process, simultaneously. Identifying critical success factors of social media marketing will help marketing managers to avoid falling into the trap of developing social media strategies based on less important areas and ignoring the critical ones. Besides, owing to the limited resources of organisations in implementing social media marketing strategies, prioritising and weighing the success factors will lead to a focus on more important areas. Originality/value Whilst the related studies have mostly concentrated on the capabilities and activities required to conduct social media marketing and the few research investigated the critical success factors most concentrated on the customer and the content-related factors, the finding of this research goes beyond that and suggests technical, process and human aspects simultaneously in the implementation process in a holistic view.

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What are the determinants of KM 2.0 adoption? A meta-synthesis of the literature

Cited by 4 publications

References 75 publications

Compliance Behaviour Amidst Ambiguous Information: An Exploratory Study in the Context of COVID-19

Compliance Behaviour Amidst Ambiguous Information: An Exploratory Study in the Context of COVID-19

Navigating the initial stages of the pandemic using knowledge management: An integrated framework

Exploring and evaluating success factors of social media marketing strategy: a multi-dimensional-multi-criteria framework

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