volume 20, issue 3, P79-90 2016
DOI: 10.1108/mbe-01-2016-0007
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Joaquín Gómez-Gómez, Micaela Martínez-Costa, Ángel Rafael Martínez-Lorente

Abstract: Purpose Despite the widespread use of excellence models as a self-assessment tool in the past two decades, little is known about the underlying logic behind the way that promoting organizations give weight to their criteria, and whether these scores align with business reality. This paper aims to analyze whether these scores coincide with the vision of managers and the real situation of business today. Design/methodology/approach This paper uses three different methods and two kinds of data to review the ev…

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