Abstract:We examine a dynamic assignment problem faced by a large Wireless Service Provider (WSP) that is a Fortune 100 company. This company manages two warranties: (i) a customer warranty that WSP offers its customers, and (ii) an Original Equipment Manufacturer (OEM) warranty that OEMs offer the WSP. The WSP uses devices refurbished by the OEM as replacement devices and hence their warranty operation is a closed-loop supply chain. Depending on the assignment policy WSP uses, the customer and OEM warranties might bec… Show more
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