volume 20, issue 1, P75-87 2010
DOI: 10.1017/s0959269509990469
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Abstract: ABSTRACTUsing data from the ESRC funded project Pragmatics and Intercultural Communication (PIC), this paper applies contrastive quantitative and qualitative analysis to data derived from oral statements, logbooks and retrospective reports by language teaching assistants in France and England. The data concerns their ‘rapport’ (Spencer-Oatey, 2003; 2005) with the members of staff responsible for their professional supervision and the paper assesses complaint behaviour across the two national groups. Basing our…

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