Voices used by nurses when communicating with patients and relatives in a department of medicine for older people—An ethnographic study

Johnsson, Anette; Boman, Åse; Wagman, Petra; Pennbrant, Sandra

doi:10.1111/jocn.14316

Cited by 14 publications

(29 citation statements)

References 37 publications

(82 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Research from American countries represented 63.6% of all studies which includes two Canadian studies (100,105), and two in Brazil (96,97). Research was also conducted in European countries such as Germany (90), Ireland (9), Sweden (98), and the Balkans (95). Only one study was conducted in Korea (106) and there was no mention of a study conducted in an African country.…”

Section: Resultsmentioning

confidence: 99%

“…Pointing was also reported in a study describing how nurses communicate with older adults and their relatives in a department of medicine for older adults in western Sweden. Pointing was used by nurses to communicate with a learning perspective (98).…”

Section: Kinesicsmentioning

confidence: 99%

Section: Kinesicsmentioning

confidence: 99%

“…To create conditions for planning a good home return, a nurse sat down on her knee in front of the older adult (98). Kneeling down was also used by nurses to make eye contact with older adults', in a study describing communication between nurses and older adults (98). Nurses positioning themselves at the same level as older adults was described as a strategy to support nurses' communication with older adults when promoting effective communication in practice (9).…”

Section: Kinesicsmentioning

confidence: 99%

“…There were two studies in 2001(90,91), and four in 2009(92)(93)(94)(95). Between 2010 and 2019, eight studies relevant to the topic were retrieved(9,22,(96)(97)(98)(99)(100)(101).…”

mentioning

confidence: 99%

See 4 more Smart Citations

Evidence of nonverbal communication between nurses and older adults: a scoping review

Keutchafo

Kerr

Jarvis

2019

Preprint

View full text Add to dashboard Cite

Background : Communication is an integral part of life and of nurse-patient relationships. Effective communication with patients can improve the quality of care. However, due to specific communication needs in older adults, the communication between them and nurses is not always effective. Additionally, though research has focused on communication, there is scant evidence on nonverbal communication between nurses and older adults with no communication impairment nor mental illness. Methods : This scoping review describes the type of nonverbal communication used by nurses to communicate with older adults. It also describes the older adults’ perceptions of nurses’ nonverbal communication cues. It followed Arksey and O’Malley’s framework. Relevant studies and grey literature were identified by searches in Pubmed, Science Direct, Sabinet, Academic search complete, CINAHL with Full Text, Education Source, Health Source- Consumer Edition, Health Source: Nursing/Academic Edition, and MEDLINE. Google Scholar, and World Health Organization library. The studies and grey literature were then filtered by two reviewers independently. Eligibility criteria for inclusion were: (i) studies focused on nurses’ nonverbal communication with older adults; (ii) studies focused on older adults’ interpretation of nurses’ communication behaviors; (iii) any existing literature from 2000 to 2019 and (iv) literature in English and French. Results : Twenty-two studies were included in this review. The results demonstrate limited published research addressing nonverbal communication between older adults and nurses. The review also revealed that haptics, kinesics, proxemics, and vocalics were most frequently used by nurses when communicating with older adults; while there was limited use of artefacts and chronemics. There was no mention of silence as a nonverbal communication cue used by nurses. Additionally, older adults had both positive and negative perceptions about nurses’ nonverbal communication behaviors. Conclusion : Nurses should be self-aware of their nonverbal communication behaviors as well as the way in which the meanings of the messages might be misinterpreted. In addition, nurses should identify their own style of nonverbal communication and understand its modification as necessary in accordance with patient’s needs.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Kinesicsmentioning

confidence: 99%

Section: Kinesicsmentioning

confidence: 99%

Section: Kinesicsmentioning

confidence: 99%

“…There were two studies in 2001(90,91), and four in 2009(92)(93)(94)(95). Between 2010 and 2019, eight studies relevant to the topic were retrieved(9,22,(96)(97)(98)(99)(100)(101).…”

mentioning

confidence: 99%

See 3 more Smart Citations

Evidence of nonverbal communication between nurses and older adults: a scoping review

Keutchafo

Kerr

Jarvis

2019

Preprint

View full text Add to dashboard Cite

show abstract

Impact of hearing loss on clinical interactions between older adults and health professionals: a systematic review

et al. 2020

View full text Add to dashboard Cite

Supportive strategies for nonverbal communication with persons living with dementia: A scoping review

Bender

Murray²,

Orange³

2022

International Journal of Nursing Studies

View full text Add to dashboard Cite

Voices used by nurses when communicating with patients and relatives in a department of medicine for older people—An ethnographic study

Abstract: Working for improved communication between nurses, patients and relatives is crucial for establishing a positive nurse-patient-relative relationship, which is a basis for improving patient care and healthcare outcomes.

Cited by 14 publications

References 37 publications

Evidence of nonverbal communication between nurses and older adults: a scoping review

Evidence of nonverbal communication between nurses and older adults: a scoping review

Impact of hearing loss on clinical interactions between older adults and health professionals: a systematic review

Supportive strategies for nonverbal communication with persons living with dementia: A scoping review

Contact Info

Product

Resources

About