This study examines what drives organizational adoption and use of social
media through a model built around four key factors - strategy, capacity,
governance, and environment. Using Twitter, Facebook, and other data on 100
large US nonprofit organizations, the model is employed to examine the
determinants of three key facets of social media utilization: 1) adoption, 2)
frequency of use, and 3) dialogue. We find that organizational strategies,
capacities, governance features, and external pressures all play a part in
these social media adoption and utilization outcomes. Through its integrated,
multi-disciplinary theoretical perspective, this study thus helps foster
understanding of which types of organizations are able and willing to adopt and
juggle multiple social media accounts, to use those accounts to communicate
more frequently with their external publics, and to build relationships with
those publics through the sending of dialogic messages.Comment: Seungahn Nah and Gregory D. Saxton. (in press). Modeling the adoption
and use of social media by nonprofit organizations. New Media & Society,
forthcomin