Verification of a Quality Management Theory: Using a Delphi Study

Mosadeghrad, Ali Mohammad

doi:10.15171/ijhpm.2013.55

Cited by 17 publications

(10 citation statements)

References 28 publications

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“…According to Mosadeghrad [ 41 ], including different stakeholders who often have quite different views on the quality of health care may enrich the results obtained using the Delphi procedure. This author recommends including healthcare professionals, patients or patient representatives and methodologists.…”

Section: Methodsmentioning

confidence: 99%

Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Jiménez-Rodríguez

Ruiz-Salvador

Salvador

et al. 2020

IJERPH

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The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.

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Section: Methodsmentioning

confidence: 99%

Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Jiménez-Rodríguez

Ruiz-Salvador

Salvador

et al. 2020

IJERPH

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“…The quality improvement team attended several training workshops on quality improvement methodology. An eight-step PAR cycle was used to standardize the working processes, develop objectives for processes, analyze the processes to identify the problems, develop solutions for process improvement, plan the change, implement the plan, evaluate the outcomes and act on the results and standardize the process (Mosadeghrad, 2013c).…”

Section: Methodsmentioning

confidence: 99%

“…As a result, the quality concept is integrated into organizational mission, vision, goals, objectives and action plans. A project management approach helps to build a value-based and learning culture throughout the organization through planning, implementing, monitoring and controlling timely, purposeful and well-defined small quality improvement projects (Mosadeghrad, 2013c).…”

Section: Introductionmentioning

confidence: 99%

“…It looks at the impact of a process improvement on overall organizational performance. This includes performance related to employees, customers, suppliers, society and the organization (Mosadeghrad, 2013c).…”

Section: Introductionmentioning

confidence: 99%

“…motivation, preparation, promotion, implementation and evaluation) and 20 steps to be implemented thoroughly in an organization. Its implementation phase has eight steps as follows:Simplify and standardize processesDevelop objectives for processesAnalyze the processes to identify opportunities to improveDrive solution for substantial improvementPlan the changeDeploy the planStudy the implementation effectsAct on the results and standardize (Mosadeghrad, 2013c). …”

Section: Introductionmentioning

confidence: 99%

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Quality management effects on operating theater's productivity: a participatory action research

Mosadeghrad

Afshari

2020

TQM

Self Cite

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PurposeThe operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a hospital's OT productivity.Design/methodology/approachThe participatory action research approach was used for the intervention. A multidisciplinary quality improvement team was formed. The team improved OT operational processes using an eight-step quality management model. OT’s key performance indicators such as surgical cases, surgical cancellation, bill deductions, successful cardiopulmonary resuscitation, patients' complaints and employees' job satisfaction were collected before the intervention and compared with those of after intervention to determine the efficacy of the quality management model.FindingsApplying a quality management strategy increased surgical patients' number by 14.96%, reduced surgery operations cancellation by 14.6 %, and decreased bill deduction by 44.9%. Besides, successful cardiopulmonary resuscitation increased by 21.17%, patients' complaints reduced by 61.5% and, finally, staff satisfaction increased by 15.6 %. Improved OT productivity resulted in improved financial performance. As a result, the OT revenue has risen by 68.8%.Originality/valueThis study highlights that implementing the right quality management model properly enhances hospitals' productivity. It also offers suggestions on how to implement a quality management model successfully in a hospital setting.

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